Service Request Ticket - # 66403

Service Request Information

CONTACT Name Stanavige, Kjerstin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 24, 2018 03:38 PM
Department The Research Institute Phone 88474
Location Email stanavigek@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130070[Edit Inv] (opens in a new window) Bldg/Room ITC 013
Service Tag 8Z6NMX1 Description Dell Latitude E6530,i7-3540M(3.0GHz, 4M Cache)
Serial No. 8z6nmx1 Location Green Room-BK HAM radio

CPU Intel Core i7-3540M Processor (3.0GHz, 4M cache)


OS Windows 10 Enterprise 64bit Software Office Pro Plus 2013 from P0091252 downgraded to Office Pro Plus 2010, Adobe Captivate 7 WIN From P0091252, Adobe Production Prem CS6 from P0091252

Wired NIC F0:1F:AF:2C:37:86


Wireless NIC 6C:88:14:E3:5B:18


Bluetooth NIC 24:FD:52:36:D1:35

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact eenriquez13@wou.edu 88925

Tracking

Entered by Date Memo
Erika Enriquez
Email

Public
Entered by Date Memo
Erika Enriquez Jan 30, 2018 03:04 PM 
Status changed from (2) Scheduled to (5) Completed
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Erika Enriquez Jan 30, 2018 03:04 PM 
i was able to connect one printer to the computer.
But the TRlJ8000 just sat there spinning for 45
minutes almost. but it sounds like it finally
connected.
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Erika Enriquez Jan 29, 2018 01:49 PM 
Task reassigned to Erika Enriquez.
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Kyle Arthenayake Jan 25, 2018 01:24 PM 
Oops, sorry, I misspoke. Madison is here Mondays
and Wednesdays, not Fridays. Could you reschedule
for one of them?
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Kyle Arthenayake Jan 25, 2018 01:23 PM 
Status changed from (1) Pending to (2) Scheduled
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Kyle Arthenayake Jan 24, 2018 03:38 PM 
Hi,

I've got a student intern who needs her laptop
connected to our printers. Nothing came up on the
Devices menu when I tried to connect her.

The intern's name is Madison Scott. She's in Todd
Hall 249 from 2-5 Monday and Fridays, so someone
could come by any time then. She needs access to
TRLJ8000 and TRIColor (both on krusty) with access
code 901.

Thank you!
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