Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Jan 25, 2018 08:54 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140195 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 21.5inch, IntelCore i7 Quad core 3.1GHz
	Serial No.	D25N7146F8J8	Location	PDR 2023 Giveaway
	CPU	Intel Core i7(3.1GHz quad core, 6MB L3 cache)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	MS Office 2011 Std for MAC from P0095171, Apple Final Cut Pro X from P005124, This lab must have iMovie and Garageband; OpenSource software: Skype, InkScape, Pencil, Gimp. Audacity 2.0.5 BlueJ 3.1.0, eclipse, Google Earth, Jing 2.6, Microsoft Silverlight, Picasa 3.9.16, Remote Desktop Connection 2.1.1, previously Second Life Viewer v2 new version (3 available), WolfQuest 2.5, epson scanner software, Adobe Master Coll. CS6 from P0091311 for Fall due to courses being taught Fall term.
	Wired NIC	88:63:DF:A4:B8:B3
	Wireless NIC	0C:4D:E9:B3:61:8C
	Bluetooth NIC	88:63:DF:A4:B8:B4

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Jan 25, 2018 04:17 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Jan 25, 2018 04:17 PM	Uninsstalled/installed Sophos. Warning/error popups went away.	Add Attachment
Megan Thibeault	Jan 25, 2018 11:12 AM	Task reassigned to John Rushing.	Add Attachment
Brighton Bohnenkamp	Jan 25, 2018 08:55 AM	April DeSantis adesantis17@mail.wou.edu	Add Attachment
Brighton Bohnenkamp	Jan 25, 2018 08:54 AM	**This is an email** I can’t remember exactly, it was a computer that I tried to use in class and it has some sort of error message that keeps popping up making it impossible to use the computer.	Add Attachment
Brighton Bohnenkamp	Jan 25, 2018 08:54 AM	**This is an email** Computer ID #20140195, classroom is in ITC center, room 001. Computer needs serviced	Add Attachment