Service Request Ticket

Service Request Information

CONTACT	Name	Gilbert, Carey	Date	Jan 25, 2018 10:25 AM
	Department	The Research Institute	Phone	88238
	Location		Email	gilbertc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20110665 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP OfficeJet Pro 8100 ePrinter #CM752A#B1H
	Serial No.	CN2111K1QH	Location	PDR
	Model	CM752A	Hostname
	Notes	Up To 20 ppm Black/16 ppm Color Borderless Printing Up To 8.5x11" Automatic Duplex Printing Ethernet & Wi-Fi Connectivity Print From Mobile Devices ePrint Compatible W-Fi MAC Address: 2C:76:8A:C4:DA:E2	Ink/Toner Refill	BLK-HP950 Colors-Cyan, Magenta and yellow HP951
	Wired NIC	2C:76:8A:CE:D4:DA

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Jan 25, 2018 12:16 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Jan 25, 2018 12:16 PM	Printer was all kinds of messed up, the screen on it showed it was empty of ink that wasn't yellow, but it wasn't. Feed roller was messed up, once paper was pulled back to print second side it got destroyed. I told them there isn't much we can do.	Add Attachment
Megan Thibeault	Jan 25, 2018 11:13 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Megan Thibeault	Jan 25, 2018 11:13 AM	These printers are considered throw away printers, so if you can't fix it they have to buy a new one	Add Attachment
Brighton Bohnenkamp	Jan 25, 2018 10:25 AM	Printer had a jam and is now only printing in black and yellow even though it has ink	Add Attachment