Service Request Ticket

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Service Request Information

CONTACT	Name	Pfaff, Kai	Date	Jan 25, 2018 02:48 PM
	Department	Deaf Studies and Professional Studies	Phone	88322
	Location		Email	pfaffk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130829 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MMP3N3DV30	Location	PDR
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.13 (High Sierra)	Software	MS Office 2011 Std for MAC from P0094107;
	Wired NIC	0C:4D:E9:9D:84:0F
	Wireless NIC	3C:15:C2:EC:97:D4
	Bluetooth NIC	3C:15:C2:EC:97:D5

TECHS	Submitted by	Bradley Karkanen	Contact	bkarkanen16@wou.edu	88925
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Tracking

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	Mar 06, 2018 04:34 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
John Rushing	Mar 06, 2018 10:41 AM	Task reassigned to Bradley Karkanen.	Add Attachment
John Rushing	Mar 06, 2018 10:39 AM	Upgraded tp 10.13.3. Was on OSX 10.11 and already in Jamf.	Add Attachment
Shandelle Plasker	Feb 27, 2018 03:43 PM	Task reassigned to John Rushing.	Add Attachment
Shandelle Plasker	Feb 27, 2018 03:43 PM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Shandelle Plasker	Feb 27, 2018 03:42 PM	**This is an email** Next Tuesday works. Thanks!	Add Attachment
Shandelle Plasker	Feb 27, 2018 02:27 PM	**This is an email** Would next Tuesday or the following Tuesday work at 9 am? Shandelle	Add Attachment
Shandelle Plasker	Feb 27, 2018 02:27 PM	**This is an email** I'm usually here in the office working on Tuesday mornings if that is an option?	Add Attachment
Shandelle Plasker	Feb 27, 2018 02:26 PM	**This is an email** Hi Katie, I see you filled out the Mac update Doodle. Thank you for that. I also see that I am emailing you on the last day that you filled out as available. Do you by any chance have availability in the next week or two? Thank you, Shandelle Pepper	Add Attachment
Shandelle Plasker	Feb 15, 2018 05:00 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Shandelle Plasker	Feb 15, 2018 05:00 PM	**This is an email** Hello, We are needing to update your Mac machine due to a security flaw. Your machine needs to be running OS X 10.11 or higher. I have uploaded a calendar in order for you to schedule a time for us to do this for you. Please put as much availability as possible. We will get back to you with a schedule confirmation. Please reply all if you have any questions. Here is the link where you can sign up. https://doodle.com/poll/grw8inrw6uiq28sy Also, Please do not forget to back up your machine to your H drive prior to our arrival. Thank you, Shandelle Pepper	Add Attachment
Bradley Karkanen	Jan 25, 2018 02:48 PM	It is on Jamf and already on 10.11.6 but it needs security updates still. It's still on Office 2011 as well. Please upgrade to 10.13	Add Attachment