Service Request Ticket

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Service Request Information

CONTACT	Name	Peralta Cortez, Rosario	Date	Jan 25, 2018 04:58 PM
	Department	Writing Center	Phone	88640
	Location		Email	cortezm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150415 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	SC1MRD0L7DV30	Location	PDR
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.11 (El Capitan)	Software	Microsoft Desktop Education license allows install of Office 2011 for MAC and above XXXX2015004715;
	Wired NIC	38:C9:86:42:65:4A
	Wireless NIC	A4:D1:8C:60:23:F8
	Bluetooth NIC	A4:D1:8C:60:23:F9

TECHS	Submitted by	Gino Salazar	Contact	gsalazar15@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Feb 06, 2018 08:25 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Peter Puettmann	Feb 06, 2018 08:25 AM	delivered	Add Attachment
Peter Puettmann	Feb 02, 2018 04:04 PM	Loaner W#20120659 returned	Add Attachment
Megan Thibeault	Feb 02, 2018 03:57 PM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Feb 01, 2018 11:02 AM	Status changed from (3) Order in Process to (6) Ready to Deliver	Add Attachment
Megan Thibeault	Feb 01, 2018 11:02 AM	called and left a vm	Add Attachment
Megan Thibeault	Feb 01, 2018 10:59 AM	Apple replaced the latch/hinges for the clamshell and a cable for the HDD	Add Attachment
Megan Thibeault	Jan 29, 2018 02:20 PM	box came trking 742441681599	Add Attachment
Megan Thibeault	Jan 26, 2018 01:56 PM	waiting for a box from apple	Add Attachment
Megan Thibeault	Jan 26, 2018 01:56 PM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Megan Thibeault	Jan 26, 2018 01:56 PM	Priority changed from (1) Highest Priority to (3) Priority.	Add Attachment
Shina Oladiti	Jan 26, 2018 12:43 PM	Task reassigned to Megan Eichler.	Add Attachment
Shina Oladiti	Jan 26, 2018 12:01 PM	Delivered the laptop, gave admin right and make sure that all her stuff works fine	Add Attachment
Megan Thibeault	Jan 26, 2018 11:34 AM	Apple repair # D279639289 local account for apple username: apple password: MacBookPro	Add Attachment
Megan Thibeault	Jan 26, 2018 11:19 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Megan Thibeault	Jan 26, 2018 11:19 AM	Please setup a loaner then put the ticket back in my queue Loaner w#20120659, I think Bradley got it prepped	Add Attachment
Bradley Karkanen	Jan 26, 2018 10:37 AM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Jan 26, 2018 09:44 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Gino Salazar	Jan 25, 2018 04:58 PM	Created by Kyle	Add Attachment
Gino Salazar	Jan 25, 2018 04:58 PM	keyboard is making is making a cracking sound when the MacBook Pro closes. It is a sound that sounds like someone is typing.	Add Attachment