Service Request Ticket

Service Request Information

CONTACT	Name	Bull, Robbin	Date	Jan 26, 2018 08:03 AM
	Department	The Research Institute	Phone	88562
	Location		Email	robbin.bull@hknc.org

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150135 (opens in a new window)	Bldg/Room	COT
	Service Tag	C3W3162	Description	Dell Latitude E6540 Laptop, i7-4810MQ,(Quad2.8GHz)
	Serial No.	C3W3162	Location	student worker
	CPU	Intel core i7-4810MQ(2.8GHz quad core, 6M cache)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Desktop Education-(EES) OFFICE for WIN xxxx2015004715, TRANSFERRED to Amanda Allen-Adobe CC2015 desktop apps for NAMED user SEPT2015(order#8666) CANCELED ADOBE CC RENEWAL MAY2017 DO NOT ADOBE RELOAD SOFTWARE; Adobe Acrobat DC (Pro)subscription from XXXX201700006551 serialized desktop OCT2017 SR65342; Camtasia v9.1/Snagit 2018(v18) bundle VISA2017006977 Order10251;

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Jan 29, 2018 11:38 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Jan 29, 2018 11:38 AM	Done! Created a local login for backup.	Add Attachment
Bradley Karkanen	Jan 29, 2018 10:59 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Megan Thibeault	Jan 26, 2018 08:06 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Brighton Bohnenkamp	Jan 26, 2018 08:03 AM	**This is an email** Hello, We have a staff member leaving. I would like to set up for his admin rights to be removed from a laptop and another staff to be given admin rights to the computer. I would like to arrange for this to happen Monday morning, January 29. Office: Todd Hall 236, laptop 20150135. Thank you!	Add Attachment