Service Request Ticket

Service Request Information

CONTACT	Name	Killip, Laura	Date	Jan 29, 2018 09:14 AM
	Department	Creative Arts/Art	Phone	88340
	Location		Email	killipl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140664 (opens in a new window)	Bldg/Room	CH 311
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MPP2B3DV30	Location	SmartCart for Art Dept. Faculty
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.10 (Yosemite)	Software	MS Office 2011 Std for MAC from xxxx2014004298
	Wired NIC	98:5A:EB:CC:93:CA
	Wireless NIC	AC:29:3A:A0:A7:D4
	Bluetooth NIC	AC:29:3A:A0:A7:D5

TECHS	Submitted by	Bradley Karkanen	Contact	bkarkanen16@wou.edu	88925
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	Feb 02, 2018 11:11 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Feb 02, 2018 10:14 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Shina Oladiti	Jan 30, 2018 09:45 AM	It’s on Jamf.	Add Attachment
Shina Oladiti	Jan 30, 2018 09:43 AM	Upgrade to 10.13. Couldn’t add it to Jamf but John helped pushing it on there.	Add Attachment
Shina Oladiti	Jan 29, 2018 12:03 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Bradley Karkanen	Jan 29, 2018 09:14 AM	Needs added to Jamf.	Add Attachment