Service Request Ticket - # 66432

Service Request Information

CONTACT Name Maroney, Elisa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 29, 2018 09:19 AM
Department Deaf Studies and Professional Studies Phone 88735
Location Email maronee@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20131004[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple Macbook Air 13.3-inch #Z0P0
Serial No. C02MQ5LXF6T6 Location PDR

CPU Intel Core i5(1.4GHz, dual core, 3MB L3)


OS MAC OS X 10.9 (Mavericks) Software MS Office 2011 Std for MAC from P0094155; UPGRADED CAMTASIA for v3 VISA2017007245 MARCH2018 --TRANSFER Camtasia for Mac v2.1 from VISA2011002956 from W#20101411

Wireless NIC 48:D7:05:B6:D5:25


Bluetooth NIC 48:D7:05:B6:D5:26


TECHS Submitted by Bradley Karkanen Contact bkarkanen16@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public

Entered by Date Memo
Bradley Karkanen Mar 08, 2018 03:12 PM
Status changed from (2) Scheduled to (5) Completed
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Shina Oladiti Mar 07, 2018 02:55 PM
Task reassigned to Bradley Karkanen.
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Shina Oladiti Mar 07, 2018 02:55 PM
Upgraded to 10.13
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Shina Oladiti Mar 07, 2018 02:51 PM
completed.
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Shina Oladiti Mar 05, 2018 12:13 PM
Checked in with her. There wasn't enough space on
her laptop. She needs to free some space, waiting
for her to delete some pics. 

She said she would send an email once that is done.
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Shandelle Plasker Feb 28, 2018 12:07 PM
Task reassigned to Adeshina Oladiti.
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Shandelle Plasker Feb 28, 2018 12:07 PM
Status changed from (7) Waiting for Contact to (2) Scheduled
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Shandelle Plasker Feb 28, 2018 12:07 PM
****This is an email****
Perfect! Please remember to back up your 
machine to your H drive prior to our arrival. 
Also, the technician coming down to do this 
gets into work at 11 so please give them 5 
minuted to get their stuff and head down.

See you on Monday.

Thank you,
Shandelle Pepper
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Shandelle Plasker Feb 28, 2018 12:05 PM
****This is an email****
Let's do Monday at 11.
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Shandelle Plasker Feb 28, 2018 11:59 AM
****This is an email****
We can do Monday (3/5) at 9am or 11am. Does one 
of those times work for you?


Thank you,
Shandelle Pepper
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Shandelle Plasker Feb 28, 2018 11:59 AM
****This is an email****
Hello, Shandelle.

I do have times. I must have missed the 
dates....Tomorrow after noon. Friday before 
noon. Monday before 2. Tuesday before 11. Let 
me know if you want me to go out further than 
that.
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Shandelle Plasker Feb 28, 2018 09:23 AM
****This is an email****
Hi Elisa,

Thank you for filling out the Mac Update 
Doodle.

I see that you filled out until a couple days 
ago. Do you have any availability in the next 
week or two? 

Depending on how out of date your machine is 
this can take from an hour to two hours.


Thank you,
Shandelle Pepper
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Shandelle Plasker Feb 15, 2018 05:02 PM
Status changed from (1) Pending to (7) Waiting for Contact
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Shandelle Plasker Feb 15, 2018 05:02 PM
****This is an email****
Hello,

We are needing to update your Mac machine due 
to a security flaw. Your machine needs to be 
running OS X 10.11 or higher. I have uploaded a 
calendar in order for you to schedule a time 
for us to do this for you. Please put as much 
availability as possible. We will get back to 
you with a schedule confirmation. Please reply 
all if you have any questions.

Here is the link where you can sign up.

https://doodle.com/poll/grw8inrw6uiq28sy

Also, Please do not forget to back up your 
machine to your H drive prior to our arrival.

Thank you,
Shandelle Pepper
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Bradley Karkanen Jan 29, 2018 09:19 AM
Not in Jamf. SCCM shows 10.9.5
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