Service Request Ticket - # 66435

Service Request Information

CONTACT Name Vala-Haynes, Emily   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 29, 2018 09:24 AM
Department Health & Exercise Science Phone 89256
Location Email valahaynese@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20131013[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25MR20NF8J7 Location PDR 2023 Giveaway

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.11 (El Capitan) Software MS Office 2011 Std for MAC from P0094155; TRANSFERRED STATA/SE v12 from VISA2012003392 SR#56305 REQUESTED to be TRANSFERRED from W#20091114 Peggy Pedersen to EMily Vala-Haynes -- STATA/SE v12 from VISA2012003392 UPGRADED to STATA/SE v14 VISA2016006313 MAY2017;

Wired NIC 68:5B:35:CF:8F:DF


Wireless NIC 88:63:DF:8C:19:F1


Bluetooth NIC 88:63:DF:8C:19:F2

TECHS Submitted by Bradley Karkanen Contact bkarkanen16@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Jul 16, 2018 02:37 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Gino Salazar Jul 16, 2018 02:27 PM 
Status changed from (7) Waiting for Contact to (1) Pending
 Add Attachment
Gino Salazar Jul 16, 2018 02:27 PM 
going over rn
 Add Attachment
Gino Salazar Jul 16, 2018 02:26 PM 
Task reassigned to Giovanni Salazar.
 Add Attachment
Erika Enriquez Jul 06, 2018 01:44 PM 
****This is an outgoing email****
Hi Emily,

I need some additional information regarding
service request #66435

Description: Mac Update for Emily Vala-Haynes

We are needing to update your Mac machine due 
to a security flaw. Please let us know of a time
you are available for us to do this.


Thank you,
Erika
 Add Attachment
Public
Shandelle Plasker Mar 26, 2018 08:23 AM 
****This is an email****
Hi Emily,

I am sorry we did not make it to you last week. 
We were extremely busy with everything that 
happened the weekend prior.


Do you have any time today? or maybe tomorrow?


Thank you,
Shandelle Pepper
 Add Attachment
Shandelle Plasker Mar 26, 2018 08:23 AM 
****This is an email****
Hi Shandelle,

Yes. I will be here from 3-6pm on Monday, 10-12 
and 2-4 on Tuesday, 9:30-11:30 on Wednesday, 
and 10-12 and 2-4 on Thursday. Just let me know 
when you'd like to send someone by and I'll 
make sure I'm here.

Thanks,
Emily
 Add Attachment
Shandelle Plasker Mar 16, 2018 03:51 PM 
****This is an email****
Hi Emily,

Thank you for this information. We will not 
have to schedule to update your machine. We 
will tho have to schedule a time for us to come 
down and install JAMF onto your machine. JAMF 
is our new Mac managing system. This takes 
about three minutes to install. Would you have 
some time next week for us to do this?
 Add Attachment
Shandelle Plasker Mar 16, 2018 03:51 PM 
****This is an email****
Hi Shandelle,

My Mac is running 10.11.6. Do I still need to 
make an appointment?

Thanks,
Emily
 Add Attachment
Shandelle Plasker Mar 16, 2018 03:31 PM 
****This is an email****
Hello,

This is a reminder that we need you to take a 
moment to fill out the MAC Update Doodle 
Scheduling form.

We are needing to update your Mac machine due 
to a security flaw. Your machine needs to be 
running OS X 10.11 or higher. The update can 
take one to two hours depending on what OS X 
you are running. I have uploaded a calendar in 
order for you to schedule a time for us to do 
this for you. Please put as much availability 
as possible. We will get back to you with a 
schedule confirmation. Please reply all if you 
have any questions.

Scheduling form: 
https://doodle.com/poll/grw8inrw6uiq28sy

Reminder: Please back up your Mac machine to 
the H drive prior to the tech's arrival once we 
have scheduled with you.

Thank you,
Shandelle Pepper
 Add Attachment
Shandelle Plasker Feb 15, 2018 05:02 PM 
Status changed from (1) Pending to (7) Waiting for Contact
 Add Attachment
Shandelle Plasker Feb 15, 2018 05:02 PM 
****This is an email****
Hello,

We are needing to update your Mac machine due 
to a security flaw. Your machine needs to be 
running OS X 10.11 or higher. I have uploaded a 
calendar in order for you to schedule a time 
for us to do this for you. Please put as much 
availability as possible. We will get back to 
you with a schedule confirmation. Please reply 
all if you have any questions.

Here is the link where you can sign up.

https://doodle.com/poll/grw8inrw6uiq28sy

Also, Please do not forget to back up your 
machine to your H drive prior to our arrival.

Thank you,
Shandelle Pepper
 Add Attachment
Bradley Karkanen Jan 29, 2018 09:24 AM 
Not in Jamf. SCCM shows 10.9.4
 Add Attachment