Service Request Ticket - # 66437

Service Request Information

CONTACT Name Kelley, Melissa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 29, 2018 09:34 AM
Department Natural Science/ Biology Phone 89312
Location Email kelleym@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20131015[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25MT00CF8J7 Location PDR

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.9 (Mavericks) Software MS Office 2011 Std for MAC from P0094155

Wired NIC 68:5B:35:CD:AD:B2


Wireless NIC 88:63:DF:89:FC:E9


Bluetooth NIC 88:63:DF:89:FC:EA


TECHS Submitted by Bradley Karkanen Contact bkarkanen16@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public

Entered by Date Memo
Bradley Karkanen Feb 21, 2018 08:08 AM
Status changed from (2) Scheduled to (5) Completed
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Peter Puettmann Feb 19, 2018 10:23 AM
Task reassigned to Bradley Karkanen.
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Peter Puettmann Feb 19, 2018 10:23 AM
I DID THE UPDATE 
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Megan Thibeault Feb 19, 2018 08:41 AM
Task reassigned to Peter Puettmann.
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Bradley Karkanen Feb 16, 2018 01:43 PM
Priority changed from (4) Moderate Priority to (1) Highest Priority.
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Shandelle Plasker Feb 16, 2018 09:09 AM
Task reassigned to Bradley Karkanen.
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Shandelle Plasker Feb 16, 2018 09:07 AM
Status changed from (7) Waiting for Contact to (2) Scheduled
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Shandelle Plasker Feb 16, 2018 09:07 AM
This has been scheduled for 2/19 at 9 AM. I did 
remind her to back up her machine.

She may be a few minutes late. She has a 
lecture right before this.
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Shandelle Plasker Feb 15, 2018 05:02 PM
Status changed from (1) Pending to (7) Waiting for Contact
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Shandelle Plasker Feb 15, 2018 05:02 PM
****This is an email****
Hello,

We are needing to update your Mac machine due 
to a security flaw. Your machine needs to be 
running OS X 10.11 or higher. I have uploaded a 
calendar in order for you to schedule a time 
for us to do this for you. Please put as much 
availability as possible. We will get back to 
you with a schedule confirmation. Please reply 
all if you have any questions.

Here is the link where you can sign up.

https://doodle.com/poll/grw8inrw6uiq28sy

Also, Please do not forget to back up your 
machine to your H drive prior to our arrival.

Thank you,
Shandelle Pepper
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Bradley Karkanen Jan 29, 2018 09:34 AM
In Jamf on 10.11.6. Please run security updates and upgrade 
to 10.13
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