Service Request Ticket - # 66439

Service Request Information

CONTACT Name Darden, Vicki   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 29, 2018 09:51 AM
Department Deaf Studies and Professional Studies Phone 88803
Location Email dardenv@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20131016[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25MR20ZF8J7 Location PDR 2023 Giveaway

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.9 (Mavericks) Software MS Office 2011 Std for MAC from P0094155, Screemflow v4.5; CAMTASIA for Mac v3 VISA2017007245 MARCH2018;

Wired NIC 68:5B:35:D4:26:20


Wireless NIC 88:63:DF:8C:13:65


Bluetooth NIC 88:63:DF:8C:13:66


TECHS Submitted by Bradley Karkanen Contact bkarkanen16@wou.edu 88925
Primary Technician Contact eenriquez13@wou.edu 88925

Tracking

Entered by Date Memo
Erika Enriquez
Email

Public

Entered by Date Memo
Erika Enriquez Jul 18, 2018 12:59 PM
Status changed from (1) Pending to (5) Completed
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Erika Enriquez Jul 18, 2018 12:59 PM
Running newest version. Enrolled as well
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Erika Enriquez Jul 18, 2018 10:49 AM
Task reassigned to Erika Enriquez.
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Emma Feldman Jul 06, 2018 01:52 PM
Status changed from (7) Waiting for Contact to (1) Pending
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Emma Feldman Jul 06, 2018 01:48 PM
****This is an email****
Hello,

Thank you for contacting me.  The campus is on
summer break until classes resume on September 24,
2018. Faculty will be back on campus September 16
to prepare for the students' return. 

I am not teaching any courses over summer but I
will be checking my email regularly as I conduct
research and prepare for fall quarter.  I may be
traveling and working off campus with varying
levels of Internet connectivity.  Therefore, at
times my responses may be a bit delayed.

Should you need immediate help, you may contact
Kathy Heide, Program Assistant for Deaf Studies
and Professional Studies, at (503) 838-8324.

Happy summer!
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Erika Enriquez Jul 06, 2018 01:45 PM
****This is an outgoing email****
Hi Vicki,

I need some additional information regarding
service request #66439

Description: Mac Update

We are needing to update your Mac machine due 
to a security flaw. Please let us know of a time
you are available for us to do this.


Thank you,
Erika
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Public
Shandelle Plasker Mar 16, 2018 03:31 PM
****This is an email****
Hello,

This is a reminder that we need you to take a 
moment to fill out the MAC Update Doodle 
Scheduling form.

We are needing to update your Mac machine due 
to a security flaw. Your machine needs to be 
running OS X 10.11 or higher. The update can 
take one to two hours depending on what OS X 
you are running. I have uploaded a calendar in 
order for you to schedule a time for us to do 
this for you. Please put as much availability 
as possible. We will get back to you with a 
schedule confirmation. Please reply all if you 
have any questions.

Scheduling form: 
https://doodle.com/poll/grw8inrw6uiq28sy

Reminder: Please back up your Mac machine to 
the H drive prior to the tech's arrival once we 
have scheduled with you.

Thank you,
Shandelle Pepper
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Shandelle Plasker Feb 15, 2018 05:02 PM
Status changed from (1) Pending to (7) Waiting for Contact
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Shandelle Plasker Feb 15, 2018 05:02 PM
****This is an email****
Hello,

We are needing to update your Mac machine due 
to a security flaw. Your machine needs to be 
running OS X 10.11 or higher. I have uploaded a 
calendar in order for you to schedule a time 
for us to do this for you. Please put as much 
availability as possible. We will get back to 
you with a schedule confirmation. Please reply 
all if you have any questions.

Here is the link where you can sign up.

https://doodle.com/poll/grw8inrw6uiq28sy

Also, Please do not forget to back up your 
machine to your H drive prior to our arrival.

Thank you,
Shandelle Pepper
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Bradley Karkanen Jan 29, 2018 09:51 AM
Not in Jamf. SCCM shows 10.9
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