Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Trine, Erin	Date	Jan 29, 2018 09:52 AM
	Department	Deaf Studies and Professional Studies	Phone	88730
	Location		Email	trinee@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20131017 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25MR20LF8J7	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.9 (Mavericks)	Software	MS Office 2011 Std for MAC from P0094155, UPGRADED CAMTASIA for v3 VISA2017007245 MARCH2018 --Camtasia for Mac Acad V2.10.4 from VISA2015005093 FEB2016
	Wired NIC	68:5B:35:D2:C2:84
	Wireless NIC	88:63:DF:8C:12:B3
	Bluetooth NIC	88:63:DF:8C:12:B4

TECHS	Submitted by	Bradley Karkanen	Contact	bkarkanen16@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	May 09, 2018 03:37 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shina Oladiti	May 09, 2018 03:37 PM	Add it to Jamf, install Sophos and upgrade the Microsoft office.	Add Attachment
Megan Thibeault	May 09, 2018 01:50 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Bradley Karkanen	May 09, 2018 01:42 PM	Needs office updated	Add Attachment
Bradley Karkanen	May 09, 2018 01:41 PM	Task reassigned to UCS Tech.	Add Attachment
Bradley Karkanen	May 09, 2018 01:41 PM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Bradley Karkanen	May 09, 2018 01:41 PM	Priority changed from (4) Moderate Priority to (1) Highest Priority.	Add Attachment
Bradley Karkanen	May 09, 2018 01:40 PM	*This is an email* I'm in my office right now until 2:30, and will also be here tomorrow from 12-2.	Add Attachment
Bradley Karkanen	May 08, 2018 04:09 PM	**This is an outgoing email Hi Erin, I need some additional information regarding service request #66440 Description: 5/8 @ 12 PM**Mac Update for Erin Trine The upgrade was successful, however I couldn't get my admin credentials to work afterwards. Can you contact us when you next log in so we can see if you have admin rights?	Add Attachment Public
Bradley Karkanen	May 08, 2018 03:45 PM	Upgrade was successful but I can't get admin rights	Add Attachment
Bradley Karkanen	May 08, 2018 02:42 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Shina Oladiti	May 08, 2018 01:56 PM	Task reassigned to Peter Puettmann.	Add Attachment
Shandelle Plasker	May 07, 2018 07:50 AM	**This is an email** Hi Erin, Tuesday sounds great. Thank you, Shandelle Pepper	Add Attachment
Shandelle Plasker	May 07, 2018 07:49 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Shandelle Plasker	May 07, 2018 07:48 AM	**This is an email** How about Tuesday? Thanks!	Add Attachment
Shandelle Plasker	May 02, 2018 08:17 AM	Hi Erin, We have tomorrow at 12 available or next Tuesday at 12 available. Which one works best for you? Thank you, Shandelle Pepper	Add Attachment
Shandelle Plasker	May 02, 2018 08:17 AM	**This is an email** Hello, Could we schedule this for a Tuesday or Thursday between 12-2?	Add Attachment
Shandelle Plasker	Apr 13, 2018 08:24 AM	**This is an email** Hello Erin, I am sorry that I did not get to book your Mac update within the week you put available. Is there a time next week that we may be able to update your Mac? If you would like an estimate on how long it will take I will just need to know what OS X you are running. To find this you go to the apple icon in the top left-hand corner and click on about Mac. This can take any were from an hour to two hours depending on how out of date your machine is. Thank you, Shandelle Pepper	Add Attachment
Shandelle Plasker	Mar 16, 2018 03:31 PM	**This is an email** Hello, This is a reminder that we need you to take a moment to fill out the MAC Update Doodle Scheduling form. We are needing to update your Mac machine due to a security flaw. Your machine needs to be running OS X 10.11 or higher. The update can take one to two hours depending on what OS X you are running. I have uploaded a calendar in order for you to schedule a time for us to do this for you. Please put as much availability as possible. We will get back to you with a schedule confirmation. Please reply all if you have any questions. Scheduling form: https://doodle.com/poll/grw8inrw6uiq28sy Reminder: Please back up your Mac machine to the H drive prior to the tech's arrival once we have scheduled with you. Thank you, Shandelle Pepper	Add Attachment
Shandelle Plasker	Feb 15, 2018 05:02 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Shandelle Plasker	Feb 15, 2018 05:02 PM	**This is an email** Hello, We are needing to update your Mac machine due to a security flaw. Your machine needs to be running OS X 10.11 or higher. I have uploaded a calendar in order for you to schedule a time for us to do this for you. Please put as much availability as possible. We will get back to you with a schedule confirmation. Please reply all if you have any questions. Here is the link where you can sign up. https://doodle.com/poll/grw8inrw6uiq28sy Also, Please do not forget to back up your machine to your H drive prior to our arrival. Thank you, Shandelle Pepper	Add Attachment
Bradley Karkanen	Jan 29, 2018 09:52 AM	Not in Jamf. SCCM shows 10.9	Add Attachment