Service Request Ticket - # 66442

Service Request Information

CONTACT Name Pahlke, Emily   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 29, 2018 09:55 AM
Department Education & Leadership Phone 88675
Location Email pahlkee@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20131019[Edit Inv] (opens in a new window) Bldg/Room WUC
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. the iMacD25MR20YF8J7 Location Student worker #1

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.9 (Mavericks) Software MS Office 2011 Std for MAC from P0094155; Adobe CC* NAMED user SEPT2017

Wired NIC 68:5B:35:D4:23:6D


Wireless NIC 88:63:DF:8C:0D:91


Bluetooth NIC 88:63:DF:8C:0D:92

TECHS Submitted by Bradley Karkanen Contact bkarkanen16@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Mar 01, 2018 04:01 PM 
Status changed from (2) Scheduled to (5) Completed
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Gino Salazar Mar 01, 2018 04:01 PM 
She's all good finally lol
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Gino Salazar Feb 28, 2018 10:56 AM 
Priority changed from (4) Moderate Priority to (2) High Priority.
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Gino Salazar Feb 27, 2018 04:01 PM 
Be careful about adobe and office
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Shandelle Plasker Feb 16, 2018 09:34 AM 
Task reassigned to Giovanni Salazar.
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Shandelle Plasker Feb 16, 2018 09:34 AM 
Status changed from (7) Waiting for Contact to (2) Scheduled
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Shandelle Plasker Feb 15, 2018 05:03 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Shandelle Plasker Feb 15, 2018 05:03 PM 
****This is an email****
Hello,

We are needing to update your Mac machine due 
to a security flaw. Your machine needs to be 
running OS X 10.11 or higher. I have uploaded a 
calendar in order for you to schedule a time 
for us to do this for you. Please put as much 
availability as possible. We will get back to 
you with a schedule confirmation. Please reply 
all if you have any questions.

Here is the link where you can sign up.

https://doodle.com/poll/grw8inrw6uiq28sy

Also, Please do not forget to back up your 
machine to your H drive prior to our arrival.

Thank you,
Shandelle Pepper
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Bradley Karkanen Jan 29, 2018 09:55 AM 
In Jamf on 10.10.5. Please upgrade to 10.13
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