Task reassigned to Bradley Karkanen.

Status changed from (7) Waiting for Contact to (2) Scheduled

Task reassigned to Adeshina Oladiti.

****This is an email****
Hi Carlos,

Do you mind leaving your door unlocked 
tomorrow? We can come do this after 1 pm when 
you leave.

Sorry, I have said this so many times but 
please remember to back up your machine. I can 
not express how important this is.


Thank you,
Shandelle Pepper

****This is an email****
Hi Carlos,

You do not have to be there. We can do it 
during your lecture hour or after you are 
finished for the day. We would have to start no 
later than 3 o'clock on whatever day you would 
be able to let us do this. This is because we 
close at 5 and the update may take two hours.

Is some days and times you could provide to do 
this either when you are in a lecture or 
finished for the day.

Lastly, Please make sure to back up your 
machine to your H drive or any other sort of 
external drive before we do this. 

Thank you,
Shandelle Pepper

****This is an email****
Hi Carlos,

Do you teach it in your office or where the 
computer is located? Do you need the computer 
to teach? I can set you up with a loaner while 
we do this. That way you have a machine to 
teach with. We can also do another time and day 
within the next few months?

I am sorry that this update is inconvenient but 
it is important that we get it updated since it 
is a security flaw.

Thank you,
Shandelle Pepper

****This is an email****
Hi Carlos,

I see you filled out the Doodle for the Mac 
update. Thank you for that. 

Depending on the OS X version you are running 
this update may take more than an hour long.

You filled out 1 to 2 on the 20th of this month 
for availability. Do you by any chance have an 
extra hour after 2? If not do you mind allowing 
a technician to stay after 2 if needed to 
finish the update.

Thank you,
Shandelle Pepper

****This is an email****
Hello,

We are needing to update your Mac machine due 
to a security flaw. Your machine needs to be 
running OS X 10.11 or higher. I have uploaded a 
calendar in order for you to schedule a time 
for us to do this for you. Please put as much 
availability as possible. We will get back to 
you with a schedule confirmation. Please reply 
all if you have any questions.

Here is the link where you can sign up.

https://doodle.com/poll/grw8inrw6uiq28sy

Also, Please do not forget to back up your 
machine to your H drive prior to our arrival.

Thank you,
Shandelle Pepper