Service Request Ticket - # 66446

Service Request Information

CONTACT Name Tolley, LaRon   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 29, 2018 10:04 AM
Department Admissions Office Phone 88697
Location Email tolleyl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20131026[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25MR216F8J7 Location PDR 2023 Giveaway

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.9 (Mavericks) Software MS Office 2011 Std for MAC from P0094155

Wired NIC 68:5B:35:D2:46:43


Wireless NIC 88:63:DF:8C:10:4F


Bluetooth NIC 88:63:DF:8C:10:50


TECHS Submitted by Bradley Karkanen Contact bkarkanen16@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public

Entered by Date Memo
Bradley Karkanen Mar 06, 2018 04:35 PM
Status changed from (2) Scheduled to (5) Completed
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Peter Puettmann Mar 06, 2018 10:14 AM
Task reassigned to Bradley Karkanen.
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Peter Puettmann Mar 06, 2018 10:13 AM
DONE 
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Shandelle Plasker Feb 27, 2018 02:20 PM
Task reassigned to Peter Puettmann.
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Shandelle Plasker Feb 27, 2018 02:20 PM
Status changed from (7) Waiting for Contact to (2) Scheduled
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Shandelle Plasker Feb 27, 2018 02:19 PM
****This is an email****
8:30 am on Tues. 3/6 will work great.

LT
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Shandelle Plasker Feb 27, 2018 09:19 AM
****This is an email****
The only time that I will be available / in the 
office next week is Tuesday ( 3/6)  morning 
from 8am to 12 noon .

If that doesn't work for you then it will have 
to wait until the following week.
Let me know what works for you.

LaRon

***The email below this is after this email***
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Shandelle Plasker Feb 27, 2018 09:17 AM
****This is an email****
Hi LaRon,

This will work for us. Would 8:30 am on Tuesday 
(3/6) work?


Thank you,
Shandelle Pepper
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Shandelle Plasker Feb 27, 2018 08:41 AM
****This is an email****
Hi Laron,

I see we have passed the days you filled out on 
the MAC update Doodle for your availability. 

Are you free sometime next week for us to come 
down and update your Mac?


Thank you,
Shandelle Pepper
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Shandelle Plasker Feb 27, 2018 08:41 AM
****This is an email****
Hi Laron,

On your desktop should be a blue icon with 
three people figures on it. Under the icon, it 
should say your username. click on it to open 
it. In there should be a folder that is labeled 
your username (tolleyr). Pull anything you want 
to back up into that folder.

If you do not see this or are having issues 
with my instructions let me know and I can come 
down and help.

Thank you,
Shandelle Pepper

***This was sent on Feb 20th***
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Shandelle Plasker Feb 27, 2018 08:40 AM
****This is an email****

Shandelle,

Can you remind me / give me the steps needed to 
backup my files before you update.  It has been 
a long time since I have done this.

LaRon

**This was emailed to me on Feb 20th.***
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Shandelle Plasker Feb 15, 2018 05:03 PM
Status changed from (1) Pending to (7) Waiting for Contact
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Shandelle Plasker Feb 15, 2018 05:03 PM
****This is an email****
Hello,

We are needing to update your Mac machine due 
to a security flaw. Your machine needs to be 
running OS X 10.11 or higher. I have uploaded a 
calendar in order for you to schedule a time 
for us to do this for you. Please put as much 
availability as possible. We will get back to 
you with a schedule confirmation. Please reply 
all if you have any questions.

Here is the link where you can sign up.

https://doodle.com/poll/grw8inrw6uiq28sy

Also, Please do not forget to back up your 
machine to your H drive prior to our arrival.

Thank you,
Shandelle Pepper
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Bradley Karkanen Jan 29, 2018 10:04 AM
Not in Jamf. SCCM shows 10.10
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