Status changed from (2) Scheduled to (5) Completed

Machine has been upgraded to 10.13 and added to Jamf. 
Needs Office updated

****This is an email****
Perfect! We will see you then.

Just a reminder, Please make sure to back up 
your machine. If anything goes wrong with the 
update we do not want you to lose important 
documents.

Status changed from (7) Waiting for Contact to (2) Scheduled

****This is an email****
Hi Maria,

Unless they need to re-image the tech normally 
does the update in your office. If you do not 
want them in your office for that long I can 
put a note for them to bring it back to our 
office to do it. Either way, we will come to 
you.


Thank you,
Shandelle Pepper

****This is an email****
Hi Maria,

Thank you for filling out the Mac Update 
Moodle.

From the options you gave me can we do Monday 
the 26th at 9 am? 

Depending on what OS X version you are running 
this process could take 1 to 2 hours. If your 
machine is running anything lower then 10.10 we 
will have to re-image your machine. This 
process takes about an hour.

Please back up your machine to the H drive or 
any other sort of external drive before we 
update your machine. If you are unsure how to 
do this please let me know.

Thank you,
Shandelle Pepper

****This is an email****
Hello,

We are needing to update your Mac machine due 
to a security flaw. Your machine needs to be 
running OS X 10.11 or higher. I have uploaded a 
calendar in order for you to schedule a time 
for us to do this for you. Please put as much 
availability as possible. We will get back to 
you with a schedule confirmation. Please reply 
all if you have any questions.

Here is the link where you can sign up.

https://doodle.com/poll/grw8inrw6uiq28sy

Also, Please do not forget to back up your 
machine to your H drive prior to our arrival.

Thank you,
Shandelle Pepper