Service Request Ticket - # 66448

Service Request Information

CONTACT Name Janowiak, David   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 29, 2018 10:08 AM
Department Creative Arts/Theater-Dance Phone 88593
Location Email janovid@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20131030[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25MR1VZF8J7 Location PDR 2023 Giveaway

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.9 (Mavericks) Software MS Office 2011 Std for MAC from P0094155

Wired NIC 0C:4D:E9:9E:E6:B7


Wireless NIC 88:63:DF:8B:A7:63


Bluetooth NIC 88:63:DF:8B:A7:64


TECHS Submitted by Bradley Karkanen Contact bkarkanen16@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public

Entered by Date Memo
Gino Salazar Jul 09, 2018 10:16 AM
Status changed from (2) Scheduled to (5) Completed
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Gino Salazar Jul 09, 2018 10:16 AM
Also it wasn't on Jamf, but now he is!
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Gino Salazar Jul 09, 2018 09:54 AM
OS has been updated
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Megan Thibeault Jul 09, 2018 08:25 AM
Task reassigned to Giovanni Salazar.
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Megan Thibeault Jul 09, 2018 08:25 AM
Priority changed from (4) Moderate Priority to (2) High Priority.
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Erika Enriquez Jul 09, 2018 08:23 AM
Status changed from (7) Waiting for Contact to (2) Scheduled
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Erika Enriquez Jul 09, 2018 08:23 AM
****This is an email****
Anytime Monday should work. Just let me know when you’ll be 
there.
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Erika Enriquez Jul 06, 2018 01:45 PM
****This is an outgoing email****
Hi David,

I need some additional information regarding
service request #66448

Description: Mac Update for David Janoviak

We are needing to update your Mac machine due 
to a security flaw. Please let us know of a time
you are available for us to do this.


Thank you,
Erika
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Public
Shandelle Plasker Mar 16, 2018 03:31 PM
****This is an email****
Hello,

This is a reminder that we need you to take a 
moment to fill out the MAC Update Doodle 
Scheduling form.

We are needing to update your Mac machine due 
to a security flaw. Your machine needs to be 
running OS X 10.11 or higher. The update can 
take one to two hours depending on what OS X 
you are running. I have uploaded a calendar in 
order for you to schedule a time for us to do 
this for you. Please put as much availability 
as possible. We will get back to you with a 
schedule confirmation. Please reply all if you 
have any questions.

Scheduling form: 
https://doodle.com/poll/grw8inrw6uiq28sy

Reminder: Please back up your Mac machine to 
the H drive prior to the tech's arrival once we 
have scheduled with you.

Thank you,
Shandelle Pepper
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Shandelle Plasker Feb 15, 2018 05:04 PM
Status changed from (1) Pending to (7) Waiting for Contact
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Shandelle Plasker Feb 15, 2018 05:04 PM
****This is an email****
Hello,

We are needing to update your Mac machine due 
to a security flaw. Your machine needs to be 
running OS X 10.11 or higher. I have uploaded a 
calendar in order for you to schedule a time 
for us to do this for you. Please put as much 
availability as possible. We will get back to 
you with a schedule confirmation. Please reply 
all if you have any questions.

Here is the link where you can sign up.

https://doodle.com/poll/grw8inrw6uiq28sy

Also, Please do not forget to back up your 
machine to your H drive prior to our arrival.

Thank you,
Shandelle Pepper
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Bradley Karkanen Jan 29, 2018 10:08 AM
Not in Jamf. SCCM shows 10.10.1
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