Service Request Ticket

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Service Request Information

CONTACT	Name	Melchor-Ayala, Omar	Date	Jan 29, 2018 01:45 PM
	Department	Criminal Justice	Phone	89219
	Location		Email	ayalao@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140655 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	C02PQ0JRF8J7	Location	PDR
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.10 (Yosemite)	Software	MS Office 2011 Std for MAC from xxxx2014004298, SPSS Statistics v24 for MAC StudentTecn Campus Site license(renews every July 31st);
	Wired NIC	98:5A:EB:CD:6E:2E
	Wireless NIC	AC:29:3A:93:48:23
	Bluetooth NIC	AC:29:3A:93:48:24

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Feb 07, 2018 12:29 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shina Oladiti	Feb 07, 2018 12:28 PM	Setup done. everything works well.	Add Attachment
Megan Thibeault	Feb 07, 2018 07:53 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Shina Oladiti	Feb 06, 2018 02:13 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Shina Oladiti	Feb 06, 2018 02:13 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Shina Oladiti	Feb 06, 2018 02:13 PM	**This is an email** Hello, There is no existing wou computer in there. Does Wednesday work with you? Thanks	Add Attachment
Shina Oladiti	Feb 05, 2018 03:17 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Feb 05, 2018 03:17 PM	**This is an outgoing email** Hi Omar, I need some additional information regarding service request #66458 Description: NEW EQUIP SETUP: Deliver iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core to Maaske 217 We have NEW EQUIP SETUP: Deliver iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core to Maaske 217 ready to be delivered and set up. To prepare, if this delivery is replacing an existing station, please ensure that you move all of your files from that machine onto your H: drive or otherwise back them up. Anything left on an old machine will not be accessible from your new one. If you have any questions or need help backing up your data, please email me back or call our office at 8-8925. Once that is complete, we can set up your new equipment. Please let us know your availability for the next few business days so that we can schedule a time to set it up with you. Thank you and have a wonderful day, Regards, Adeshina Oladiti	Add Attachment Public
Shina Oladiti	Feb 05, 2018 03:15 PM	Prepped and ready for delivery. All software installed. It is back on the inventory counter.	Add Attachment
Shina Oladiti	Feb 02, 2018 04:50 PM	Every other things are installed except the additional software	Add Attachment
Tricia Flaherty	Jan 29, 2018 02:16 PM	Please add SPSS from T Drive and update SerialandPurchaseInfo: T:\Spss\CAMPUS_STD_AUTHUSER_SPSS_STAT_AMOS\SPSS24StatisticsSTD_AuthUser	Add Attachment
Tricia Flaherty	Jan 29, 2018 01:45 PM	This will be on Inventory counter in ITC008, he is currently using a personal laptop so we will not bring a station back to UCS, he will get iMAC W#20140655	Add Attachment