Service Request Ticket - # 66463

Service Request Information

CONTACT Name Singson, Beeb   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 29, 2018 03:19 PM
Department Natural Science Division Phone 89274
Location Email singsonb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20120155[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 990 SFF, Core i7-2600, 3.4GHz, 8M
Serial No. JLJ48V1 Location PDR

CPU Intel Core i7-2600(3.4GHz, 8M)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0086494

Wired NIC 18:03:73:34:8D:AF

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Feb 01, 2018 09:52 AM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Feb 01, 2018 09:52 AM 
met with beeb and got the files
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Shina Oladiti Jan 31, 2018 04:24 PM 
Task reassigned to Peter Puettmann.
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Shina Oladiti Jan 31, 2018 04:24 PM 
Check with him tomorrow.
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Shina Oladiti Jan 31, 2018 04:23 PM 
You would have to see Beeb to transfer from file
into ES 100 folder on the desktop.
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Shina Oladiti Jan 31, 2018 04:22 PM 
Prepped and setup the PC. All additional software
updated.
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Megan Thibeault Jan 31, 2018 02:35 PM 
Task reassigned to Adeshina Oladiti.
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Megan Thibeault Jan 31, 2018 02:35 PM 
Erika isn't coming in now, can you take care of :)
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Shina Oladiti Jan 31, 2018 02:34 PM 
************Additional Software**************
ArcGIS 10.3
AutoDesk/AutoCad
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Megan Thibeault Jan 31, 2018 02:09 PM 
Task reassigned to Erika Enriquez.
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Megan Thibeault Jan 31, 2018 02:09 PM 
Erika can you make sure this gets back into NS116
and inventory gets updated
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Bradley Karkanen Jan 31, 2018 09:55 AM 
Priority changed from (3) Priority to (2) High Priority.
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Bradley Karkanen Jan 31, 2018 09:55 AM 
Task reassigned to UCS Tech.
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Bradley Karkanen Jan 31, 2018 09:40 AM 
Checking for more updates
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Megan Thibeault Jan 30, 2018 01:05 PM 
Task reassigned to Bradley Karkanen.
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Peter Puettmann Jan 30, 2018 10:53 AM 
Task reassigned to UCS Tech.
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Peter Puettmann Jan 30, 2018 10:52 AM 
has been named, added to domain, and studenttechs2
have been given admin rights.
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Peter Puettmann Jan 30, 2018 08:46 AM 
hard drive is DEAD. replacing with another 990
W#20120864[Edit Inv] i am starting the NS116 image now
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Megan Thibeault Jan 30, 2018 08:16 AM 
Task reassigned to Peter Puettmann.
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Brighton Bohnenkamp Jan 29, 2018 03:19 PM 
Computer in NS 116 is saying "failure to start" 
and has a progress bar that has been loading for 
a couple hours
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