Service Request Ticket

Service Request Information

CONTACT	Name	Paraskevas, Cornelia	Date	Jan 30, 2018 08:11 AM
	Department	Humanities Division	Phone	88477
	Location		Email	paraskc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160951 (opens in a new window)	Bldg/Room	WEL 115
	Service Tag	1503LH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	1503LH2	Location	Ambassadors Student Area
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511;
	Wired NIC	50:9A:4C:45:DE:66

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Jan 31, 2018 12:13 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
John Rushing	Jan 31, 2018 12:13 PM	HU-copier needed the user code, she also wanted MA- copier. Both are now installed and tested.	Add Attachment
John Rushing	Jan 31, 2018 11:43 AM	Task reassigned to John Rushing.	Add Attachment
Kyle Arthenayake	Jan 30, 2018 01:05 PM	Task reassigned to UCS Tech.	Add Attachment
Kyle Arthenayake	Jan 30, 2018 01:04 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Kyle Arthenayake	Jan 30, 2018 01:04 PM	got availability	Add Attachment
Brighton Bohnenkamp	Jan 30, 2018 10:44 AM	Sent email asking for availability	Add Attachment
Peter Puettmann	Jan 30, 2018 10:40 AM	Task reassigned to Service Request Desk.	Add Attachment
Peter Puettmann	Jan 30, 2018 10:40 AM	can you check again for availability? thanks	Add Attachment
Megan Thibeault	Jan 30, 2018 08:37 AM	Task reassigned to Peter Puettmann.	Add Attachment
Brighton Bohnenkamp	Jan 30, 2018 08:11 AM	Computer says document was sent to printer but it doesn't print. No error messages on either machine	Add Attachment