Service Request Ticket - # 66479

Service Request Information

CONTACT Name Freymuth, Dirk   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 30, 2018 12:06 PM
Department Creative Arts/Music Phone 88874
Location Email freymutd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20131007[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple Macbook Air 13.3-inch #Z0P0
Serial No. C02MQ5LYF6T6 Location PDR 2023 Giveaway

CPU Intel Core i5(1.4GHz, dual core, 3MB L3)


OS MAC OS X 10.11 (El Capitan) Software MS Office 2011 Std for MAC from P0094155, Logic Pro X from Music Licenses P0095256 and MakeMusic Finale 2014 from P0095335 ***must be MAVERICK OS with last two software titles***

Wireless NIC 48:D7:05:B6:C0:B9


Bluetooth NIC 48:D7:05:B6:C0:BA

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Feb 01, 2018 12:09 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
John Rushing Feb 01, 2018 12:09 PM 
I talked to Erika and she said he picked the laptop 
up on 1/31/2018.
 Add Attachment
John Rushing Jan 31, 2018 10:21 AM 
Laptop located in Outbox.  It does not have any 
cables or adapters, only the laptop.
 Add Attachment
John Rushing Jan 31, 2018 10:13 AM 
I finished up the Sophos install for Bradley.  Its 
ready for pick up.
 Add Attachment
Bradley Karkanen Jan 31, 2018 09:59 AM 
Task reassigned to John Rushing.
 Add Attachment
Natalie Plasker Jan 31, 2018 09:35 AM 
He will be here at 12:30 today to pick up his laptop.
 Add Attachment
Bradley Karkanen Jan 31, 2018 09:19 AM 
20131007[Edit Inv] needs a few more updates almost complete.
 Add Attachment
Bradley Karkanen Jan 31, 2018 08:53 AM 
Both W20160829 and W20160830 have been updated to 
Logic Pro 10.4
 Add Attachment
Bradley Karkanen Jan 30, 2018 02:24 PM 
****This is an outgoing email****
Hi Dirk,

I need some additional information regarding service 
request #66479

Description: *1/31 8:30* update logic pro in APSC 226, 230 
and laptop 

I just want to confirm that it is okay to upgrade your 
MacBook Air to 10.13.  The new version of Logic Pro 
requires at least 10.12.
 Add Attachment
Public
Bradley Karkanen Jan 30, 2018 02:22 PM 
Task reassigned to Bradley Karkanen.
 Add Attachment
Kyle Arthenayake Jan 30, 2018 12:09 PM 
contact if update is NEEDED
 Add Attachment
Kyle Arthenayake Jan 30, 2018 12:06 PM 
update logic pro in APSC 226 lab and studio 230,
Laptop as well (WOU number noted). not sure if
update to high sierra will be needed due to
compatibility of logic pro with update. Dirk's
laptop is also in the IN BOX
 Add Attachment