Task reassigned to Peter Puettmann.

delivered and such 

Task reassigned to UCS Tech.

****This is an email****
Hi Shelby,

I need some additional information regarding 
service request #66480

Description: New equip. setup: Deliver Apple MacBook Pro 
W#20170524[Edit Inv] to Todd 242 to replace 
W#20130783[Edit Inv]

Your new computer is all set up and ready to be 
delivered to you, please save any important files 
to your H-drive. Also, please let us know of a good 
time to deliver this to you.

Thank you,
Erika

Task reassigned to New Equip. Setup.

FOR INSTALL OF ADOBE ACROBAT PRO 
DC--
"serialized" installer instructions:
Transfer the new folder at: T:\Adobe
CCE\CCEPackages\CC2015_5JULY16\AcrobatProDCv12_
WIN
to computer Desktop and run the setup.exe file in
the enclosed Build folder.  
This should install Acrobat Pro DC and
automatically "serialize" the program.  When done
launch Adobe to make sure it was successful then
delete installer folder from Desktop of computer

Please let the end user know that they do not need
to sign in to use the software even though it may
prompt for login it is not affecting the usage, it
just would be access to cloud storage component of
Acrobat that we do not use.   Also demonstrate the
Tools Tab as the new version has users confused
and not knowing where to find functions like
combining documents or editing documents etc. 
There is also links to great tutorials from within
the app on how to use this new version.  You might
point those out so that if they have some
questions about usage they can self service those
before calling  a tech.
https://helpx.adobe.com/acrobat.html  look at the
"Do More with Acrobat DC" list under the Home TAB
and also point out the Tools tab.
another great tutorial video:
https://helpx.adobe.com/acrobat/how-to/what-is-
acrobat-dc.html