Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Jan 30, 2018 04:36 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110831 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	2G255V1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446
	Wired NIC	18:03:73:26:33:4F

TECHS	Submitted by	Erika Enriquez	Contact	eenriquez13@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Feb 01, 2018 03:35 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Feb 01, 2018 03:35 PM	its set up and good to go	Add Attachment
Megan Thibeault	Feb 01, 2018 02:28 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Megan Thibeault	Feb 01, 2018 02:28 PM	can you work on this please :)	Add Attachment
Yumin Chen	Feb 01, 2018 12:57 PM	Status changed from (2) Scheduled to (1) Pending	Add Attachment
Yumin Chen	Feb 01, 2018 12:57 PM	Status changed from (2) Scheduled to (1) Pending	Add Attachment
Yumin Chen	Feb 01, 2018 12:57 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Yumin Chen	Feb 01, 2018 11:37 AM	The CPU is imaging on the counter.	Add Attachment
Megan Thibeault	Feb 01, 2018 07:27 AM	Task reassigned to Yumin Chen.	Add Attachment
Kyle Arthenayake	Jan 31, 2018 08:41 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Erika Enriquez	Jan 30, 2018 04:36 PM	Jeremy Bolis called it in. (Might not be his name, hard to hear) Computer is running slow. Told them to back up anything important. No need for a loaner while image is being done.	Add Attachment