Service Request Ticket

Service Request Information

CONTACT	Name	Brown, Michael	Date	Jan 30, 2018 04:53 PM
	Department	Human Resources	Phone	88490
	Location		Email	brownmi@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150660 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	9RN9JB2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	9RN9JB2	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2015004715; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop JAN2016
	Wired NIC	18:66:DA:14:13:29

TECHS	Submitted by	Erika Enriquez	Contact	eenriquez13@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Feb 01, 2018 11:55 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Jan 31, 2018 11:33 AM	It’s set up, computer is 20150660, monitors are 20141054 and 20111023	Add Attachment
Bradley Karkanen	Jan 31, 2018 10:27 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Gino Salazar	Jan 31, 2018 10:01 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Bradley Karkanen	Jan 31, 2018 09:59 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Megan Thibeault	Jan 31, 2018 07:41 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Megan Thibeault	Jan 31, 2018 07:41 AM	please make sure to update inventory	Add Attachment
Erika Enriquez	Jan 30, 2018 04:53 PM	**This is an email** We need the PC 20150660 (currently unused) set up at the old HR front desk area in ADM 206 as soon as possible in the morning, we have our new HR intern starting down there at noon. Thanks,	Add Attachment