Service Request Ticket

Service Request Information

CONTACT	Name	Wicks, Tracie	Date	Jan 31, 2018 08:38 AM
	Department		Phone	88486
	Location		Email	wickst@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141235 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	JLTHV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	JLTHV42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:D6:47:2D

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact		88925

Entered by	Date	Memo
UCS Tech			Email Public
Entered by	Date	Memo
Brighton Bohnenkamp	Feb 02, 2018 08:25 AM	Task reassigned to UCS Tech.	Add Attachment
Brighton Bohnenkamp	Feb 02, 2018 08:25 AM	Task reassigned to UCS Tech.	Add Attachment
Brighton Bohnenkamp	Feb 02, 2018 08:25 AM	Sound is not working again	Add Attachment
Bradley Karkanen	Jan 31, 2018 09:53 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Bradley Karkanen	Jan 31, 2018 09:53 AM	She had already fixed it when I got there	Add Attachment
Megan Thibeault	Jan 31, 2018 08:39 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Megan Thibeault	Jan 31, 2018 08:39 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Kyle Arthenayake	Jan 31, 2018 08:39 AM	Task reassigned to Kyle Arthenayake.	Add Attachment
Kyle Arthenayake	Jan 31, 2018 08:39 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Kyle Arthenayake	Jan 31, 2018 08:38 AM	Sound is not working on computer. Sound bar is turned on, and sound on the computer is turned on as well. No sound comes on in general	Add Attachment