Service Request Ticket

Service Request Information

CONTACT	Name	Smith, Michael	Date	Jan 31, 2018 10:58 AM
	Department		Phone	88043
	Location		Email	smithmj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Tablet	Edit WOU #	20160787 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag		Description	Microsoft Surface Pro 4 - 256GB/Intel Core i5/256GB/8GB Ram
	Serial No.	002815570553	Location	Tech - Moshe Martinez
	CPU	Intel Core i5-6300U (Dual Core, 2.4GHz, 3MB cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop MAR2017; Microsoft Project Standard 2016 P0106243 JAN2018 SR#66301; Bluebeam Revu Standard 2018 perpetual VIA2018008960 SR#71709 MAY2019,
	Wireless NIC	BC:83:85:22:AC:03
	Bluetooth NIC	BC:83:85:22:AC:04

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Feb 01, 2018 08:58 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Peter Puettmann	Feb 01, 2018 08:56 AM	reinstalled itunes and hes all good	Add Attachment
Megan Thibeault	Feb 01, 2018 07:25 AM	Task reassigned to Peter Puettmann.	Add Attachment
Shina Oladiti	Jan 31, 2018 01:19 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Jan 31, 2018 01:18 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Shina Oladiti	Jan 31, 2018 11:39 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Brighton Bohnenkamp	Jan 31, 2018 10:58 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Brighton Bohnenkamp	Jan 31, 2018 10:58 AM	Michael can't get is itunes to open on his surface pro	Add Attachment