Service Request Ticket

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Service Request Information

CONTACT	Name	Ryan, Cindy	Date	Jan 31, 2018 01:48 PM
	Department	Education & Leadership	Phone	88605
	Location		Email	ryanc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170668 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
	Serial No.	C02W248DHV29	Location	PDR
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.13 (High Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2016005511;
	Wireless NIC	8C:85:90:A6:DE:A1
	Bluetooth NIC	8C:85:90:AB:78:0C

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Jul 12, 2018 02:36 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Peter Puettmann	Jul 12, 2018 02:36 PM	DELIVERED	Add Attachment
Megan Thibeault	Jul 12, 2018 11:37 AM	Task reassigned to Peter Puettmann.	Add Attachment
Brighton Bohnenkamp	Jul 12, 2018 10:40 AM	Task reassigned to UCS Tech.	Add Attachment
Brighton Bohnenkamp	Jul 10, 2018 11:28 AM	needs help saving things on H drive as well	Add Attachment
Brighton Bohnenkamp	Jul 10, 2018 11:26 AM	ready 7/10 at 2:00	Add Attachment
Shina Oladiti	Jun 13, 2018 04:14 PM	Sent email for availability.	Add Attachment
Megan Thibeault	Jun 13, 2018 04:01 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Megan Thibeault	Jun 13, 2018 04:01 PM	Will you email Cindy again and CC Kimber on this please	Add Attachment
Gino Salazar	Jun 01, 2018 02:55 PM	Left VM	Add Attachment
Gino Salazar	Jun 01, 2018 02:04 PM	Task reassigned to UCS Tech.	Add Attachment
Gino Salazar	Jun 01, 2018 12:01 PM	Forgot to add to the ticket, I emailed her on the 30th and she still hasn't hit us back	Add Attachment
John Rushing	May 30, 2018 11:32 AM	Task reassigned to Giovanni Salazar.	Add Attachment
John Rushing	May 30, 2018 10:48 AM	Updated Sophos to 9.7.5 and the issue looks to be resolved.	Add Attachment
John Rushing	May 18, 2018 10:50 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
John Rushing	May 18, 2018 10:50 AM	Left message with Cindy for delivery.	Add Attachment
John Rushing	May 18, 2018 10:34 AM	Sophos Support confirmed the issue and that the fix will be out in either 9.7.5 or 9.7.6. We are currently running 9.7.4.	Add Attachment
John Rushing	May 14, 2018 08:53 AM	Task reassigned to John Rushing.	Add Attachment
John Rushing	May 14, 2018 08:25 AM	Sophos is causing login issues. It looks like 10.13.4 with APSF is not liking Sophos. I even tried the latest Sophos from Brittany. The computer fails to load, gets stuck at about 50% on the Apple logo screen.	Add Attachment
John Rushing	May 14, 2018 08:23 AM	I reformatted the hard drive and reimaged it to 10.13 APFS. Computer booted fine, so I updated Browsers and MS Office. I was able to login using ucsadmin as well as my personal account. I also updated the latest security patch and rebooted several time.	Add Attachment
Megan Thibeault	May 14, 2018 08:20 AM	Task reassigned to John Rushing.	Add Attachment
Bradley Karkanen	May 10, 2018 04:23 PM	Gino imaged it to 10.12 which didn't work. Then reimaged it to 10.13 HFS+ and then 10.13 APFS. It still won't boot. Now it will not reimage	Add Attachment
Bradley Karkanen	May 10, 2018 04:16 PM	It's been reimaged multiple times but it will not boot.	Add Attachment
Bradley Karkanen	May 10, 2018 04:12 PM	Task reassigned to Megan Eichler.	Add Attachment
Bradley Karkanen	May 09, 2018 08:29 AM	I'm reimaging it again.	Add Attachment
Megan Thibeault	May 09, 2018 08:09 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Erika Enriquez	May 08, 2018 04:29 PM	Having issues turning it on	Add Attachment
Gino Salazar	May 07, 2018 04:06 PM	Computer was having lots of issues with image.	Add Attachment
Megan Thibeault	May 04, 2018 10:34 AM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	May 04, 2018 10:34 AM	Please image and setup delivery time with enduser	Add Attachment
Tricia Flaherty	May 04, 2018 09:52 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Tricia Flaherty	May 04, 2018 09:52 AM	New laptop W#20170668 is on Inventory counter shelf to replace W#20130558 for Cindy Ryan in RWEC124. It has a GFA Setup form with it.	Add Attachment
Tricia Flaherty	Apr 30, 2018 04:03 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Tricia Flaherty	Apr 30, 2018 04:02 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Tricia Flaherty	Apr 30, 2018 04:02 PM	I emailed Kimber about this today, I need to update my options with newest model info and hope to send Cindi an email this week to start the repalcement process for W#20130558(purchased JAN2014)	Add Attachment
Megan Thibeault	Feb 20, 2018 08:21 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Megan Thibeault	Jan 31, 2018 03:07 PM	Leaving this open until Cindy gets her new laptop	Add Attachment
Yumin Chen	Jan 31, 2018 03:05 PM	Task reassigned to Megan Eichler.	Add Attachment
Yumin Chen	Jan 31, 2018 03:05 PM	Charger delivered Charger W#20110789	Add Attachment
Megan Thibeault	Jan 31, 2018 01:58 PM	Task reassigned to Yumin Chen.	Add Attachment
Megan Thibeault	Jan 31, 2018 01:48 PM	If Cindy isn't in her office take the charger to Kimber please	Add Attachment
Megan Thibeault	Jan 31, 2018 01:48 PM	Needs to borrow a charger, her is broken again. Talking to Tricia about a GFA. Once we give her a charger please put the ticket in my queue.	Add Attachment