Service Request Ticket

Service Request Information

CONTACT	Name	Malkewitz, Keven	Date	Jan 31, 2018 03:44 PM
	Department	Business/Economics Division	Phone	88718
	Location		Email	malkewik@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130551 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MM334JDV30	Location	PDR
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.8 (Mountain Lion)	Software	MS Office 2011 Std for MAC from P0092993, TRANSFER to W#20180641 SR#_ SPSS v21 for MAC upgraded to SPSS v23 for MAC Aug2015 SR(from Student Tech Site license), Adobe Acrobat Pro 10 for MAC
	Wired NIC	68:5B:35:B2:7B:45
	Wireless NIC	60:03:08:EB:AA:FE
	Bluetooth NIC	60:03:08:EB:AA:FF

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Feb 06, 2018 04:56 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Feb 06, 2018 04:56 PM	He ended up not calling today so I'll assume it's done?	Add Attachment
John Rushing	Feb 02, 2018 10:43 AM	He called back and added the programs to startup and now it is a little better so may hold off on imaging for now. He will contact us next Monday.	Add Attachment
John Rushing	Feb 02, 2018 10:07 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
John Rushing	Feb 02, 2018 10:07 AM	Would like to have computer Imaged on Tuesday. He will bring it by the office before his classes. He would like to have it done by the end of the day.	Add Attachment
Gino Salazar	Feb 01, 2018 01:23 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Gino Salazar	Feb 01, 2018 01:23 PM	Okay he's good now	Add Attachment
Megan Thibeault	Feb 01, 2018 07:49 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Kyle Arthenayake	Jan 31, 2018 03:44 PM	computer was recently updated. However, files are running slow and will take up to 30-45 min to open. Looking for assistance	Add Attachment