Service Request Ticket

Service Request Information

CONTACT	Name	Luo, Xinjie	Date	Feb 01, 2018 08:19 AM
	Department	Writing Center	Phone	88259
	Location		Email	luox@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20130051 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8870DNM Color Printer
	Serial No.	XFL136183	Location	PDR
	Model	ColorQube 8870	Hostname	writing-center.wou.edu
	Notes	Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.64.35 Metered Code: 1985	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783
	Wired NIC	9C:93:4E:2D:56:DD

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Feb 01, 2018 10:56 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Feb 01, 2018 10:56 AM	Reboot fixed the issue.	Add Attachment
Shandelle Plasker	Feb 01, 2018 10:35 AM	Sent him an email back asking if sometime today or tomorrow will work.	Add Attachment
Shandelle Plasker	Feb 01, 2018 10:35 AM	**This is an email** Hi Shandelle, I apologize for the change in plan. I didn't want to spread any potential sickness! I am pretty open this week. I will be free this afternoon and most of tomorrow morning. If those timeframes don't work, let me know because I have more time later in the week! Best, Tim	Add Attachment
Shandelle Plasker	Feb 01, 2018 10:34 AM	Sent Peter to reboot this. Will see if that fixes the issue.	Add Attachment
Brighton Bohnenkamp	Feb 01, 2018 08:19 AM	Printer in the writing center won't print, stays in stand by mode	Add Attachment