Service Request Ticket - # 66525

Service Request Information

CONTACT Name Chartier, Max   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 02, 2018 08:07 AM
Department University Computing Solutions Phone 88538
Location Email chartierm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150662[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 9RNDJB2 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2015004715;

Wired NIC 18:66:DA:13:CD:64

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Feb 14, 2018 09:41 AM 
Status changed from (1) Pending to (5) Completed
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John Rushing Feb 14, 2018 09:41 AM 
Loaner was returned and his computer was imaged and 
delivered by a tech last week.
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Megan Thibeault Feb 02, 2018 08:44 AM 
Loaner W20130126
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John Rushing Feb 02, 2018 08:38 AM 
Dell dispatch request SR960317747
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Megan Thibeault Feb 02, 2018 08:09 AM 
Task reassigned to John Rushing.
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Megan Thibeault Feb 02, 2018 08:07 AM 
Dead Hard Drive
Error Code 2000-0142
Validation 81147
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