Service Request Ticket

Service Request Information

CONTACT	Name	Sexton, Bill	Date	Feb 05, 2018 09:15 AM
	Department	Human Resources	Phone	88139
	Location		Email	sextonw@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20100598 (opens in a new window)	Bldg/Room	AD 305E
	Service Tag		Description	HP OfficeJet Pro 8000 Printer #CB092A#B1H
	Serial No.	CN09O3Q1FG	Location	was Bill Sexton, Employee Relations Manager
	Model	CB092A	Hostname
	Notes	B/W-Up to 1200 x 1200 dpi Color-Up to 4800 x 1200 dpi Monthly duty cycle-Up to 15,000 pages aser Quality Print Speed: Up to 15 ppm black, Up to 11 ppm color1, Maximum print speed of 35 ppm black, 34 ppm color2 Standard Connectivity: 1 USB 2.0, 1 Ethernet Paper Handling: 250-sheet input tray, 150-sheet output tray, automatic two-sided printing standard, optional second 250-sheet input tray Borderless Printing: Up to 8.5 x 11 in	Ink/Toner Refill
	Wired NIC	1C:C1:DE:4B:B2:51

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Feb 06, 2018 12:13 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Feb 06, 2018 12:13 PM	Talked to Bill about this and how I do not believe buying this part is worth the money since the machine is so old and the part cost almost as much as a new machine.	Add Attachment
Shandelle Plasker	Feb 05, 2018 05:01 PM	Looks like the office jet needs new print head ink. Sending him pricing for it but I also do not think for how old the machine is that it is worth the purchase.	Add Attachment
Kyle Arthenayake	Feb 05, 2018 09:15 AM	Printer said it was low on black ink. Black ink was replaced. However, printer still will not print the black	Add Attachment