Service Request Ticket - # 66538

Service Request Information

CONTACT Name Casares, Louann   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 05, 2018 11:18 AM
Department Disability Access Services Phone 89241
Location Email casaresl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20161082[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch Space Gray #MPXT2LL/A
Serial No. C02TTN6XHV29 Location PDR

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.12 (macOS Sierra) Software MSDesktopEdOffice201*MAC XXXX2016005511;

Wireless NIC DC:A9:04:8F:86:C2


Bluetooth NIC DC:A9:04:7E:A4:D7

TECHS Submitted by Emily Griner Contact egriner15@wou.edu 88925
Primary Technician Contact eenriquez13@wou.edu 88925

Tracking

Entered by Date Memo
Erika Enriquez
Email

Public
Entered by Date Memo
Erika Enriquez Feb 19, 2018 04:05 PM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Feb 19, 2018 02:37 PM 
Task reassigned to Erika Enriquez.
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Erika Enriquez Feb 19, 2018 02:31 PM 
Task reassigned to Giovanni Salazar.
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Erika Enriquez Feb 19, 2018 02:07 PM 
****This is an outgoing email****
Hi Louann,

I need some additional information regarding 
service request #66538

Description: GFA SETUP: Deliver Apple MacBook Pro 
W#20161082and Dock W#20170532[Edit Inv] to APSC 405 
(order#10326)

Your computer is all setup and ready to be 
delivered to you. Please save any important files 
to your H-drive. Also, please let me know of a 
good time to come and deliver this for you.

Thank you, 
Erika
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Public
Erika Enriquez Feb 05, 2018 02:48 PM 
Task reassigned to Erika Enriquez.
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Emily Griner Feb 05, 2018 11:18 AM 
GFA SETUP: Deliver Apple MacBook Pro W#20161082and 
Dock W#20170532[Edit Inv] to APSC 405 for Louann Casares. 
Replacing Computer W#20110892[Edit Inv]. Laptop and dock placed 
on inventory shelf.
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