Service Request Ticket - # 66546

Service Request Information

CONTACT Name Boomer, Sarah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 05, 2018 02:34 PM
Department Natural Science Division Phone 88209
Location Email boomers@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20130542[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 9WJ9FZ1 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 9WJ9FZ1 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 from P0092986; TurningPoint2008 from P0063280, Adobe CS6 Design Std from P0093760 and Adobe Premiere Elements v.12 from P0093760; EndNoteX8 MAC/WIN from P0104335 JUNE2017 (email sent to Sarah Boomer); Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop FEB2018 SR#66546;

Wired NIC F8:B1:56:C5:A5:66


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public

Entered by Date Memo
Shina Oladiti Feb 14, 2018 01:37 PM
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Feb 14, 2018 01:36 PM
Adobe Acrobat installed as requested.
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Shina Oladiti Feb 14, 2018 11:04 AM
Task reassigned to Adeshina Oladiti.
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Shina Oladiti Feb 07, 2018 12:31 PM
Task reassigned to UCS Tech.
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Brighton Bohnenkamp Feb 06, 2018 10:06 AM
available Wednesday at 12 
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Brighton Bohnenkamp Feb 05, 2018 03:10 PM
****This is an email****
   Can you come in Wednesday 12-1?  That or 
Friday 12-1 is about it this week.  Thanks, Sarah
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Shina Oladiti Feb 05, 2018 03:02 PM
Task reassigned to Adeshina Oladiti.
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Shina Oladiti Feb 05, 2018 03:02 PM
Priority changed from (3) Priority to (2) High Priority.
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Shina Oladiti Feb 05, 2018 03:02 PM
Wednesday 2/7, 12noon-1pm.
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Shina Oladiti Feb 05, 2018 03:01 PM
Schedule for Tomorrow, 2/6/18, 12noon-1pm.
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Shina Oladiti Feb 05, 2018 03:00 PM
****This is an email****
Thanks for the email.   Can you come in Wednesday
12-1?  That or Friday 12-1 is about it this week.
 Thanks, Sarah
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Shina Oladiti Feb 05, 2018 02:42 PM
****This is an outgoing email****
Hi Sarah,

We were just following up with you regarding a
service request that we have for you.  (#66546)

Description: Install Acrobat Pro DC( Serialized
desktop) on PC desktop W#20130542[Edit Inv] in NS221 for
Sarah Boomer (order#10293)

We are wondering when you would like us to come in
for the installation.

Thanks,
Adeshina Oladiti
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Tricia Flaherty Feb 05, 2018 02:34 PM
FOR INSTALL OF ADOBE ACROBAT PRO 
DC--
"serialized" installer instructions:
Transfer the new folder at: 
T:\Adobe
CCE\CCEPackages\CC2015_5JULY16\AcrobatProDCv12_
WIN
or for MAC:
T:\Adobe 
CCE\CCEPackages\CC2015_5JULY16\AcrobatProDC_MA
C

to computer Desktop and run the setup.exe file in
the enclosed Build folder.  
This should install Acrobat Pro DC and
automatically "serialize" the program.  When done
launch Adobe to make sure it was successful then
delete installer folder from Desktop of computer

Please let the end user know that they do not need
to sign in to use the software even though it may
prompt for login it is not affecting the usage, it
just would be access to cloud storage component of
Acrobat that we do not use.   Also demonstrate the
Tools Tab as the new version has users confused
and not knowing where to find functions like
combining documents or editing documents etc. 
There is also links to great tutorials from within
the app on how to use this new version.  You might
point those out so that if they have some
questions about usage they can self service those
before calling  a tech.
https://helpx.adobe.com/acrobat.html  look at the
"Do More with Acrobat DC" list under the Home TAB
and also point out the Tools tab.
another great tutorial video:
https://helpx.adobe.com/acrobat/how-to/what-is-
acrobat-dc.html
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