Service Request Ticket - # 66548

Service Request Information

CONTACT Name Harwell, Amy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 05, 2018 02:37 PM
Department Natural Science Division Phone 88891
Location Email harwella@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20140727[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 7P93F42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 7P93F42 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from XXXX2014004298;

Wired NIC 98:90:96:D6:8B:21


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public

Entered by Date Memo
Shina Oladiti Feb 06, 2018 09:43 AM
Status changed from (2) Scheduled to (5) Completed
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Shina Oladiti Feb 06, 2018 09:42 AM
Completed!
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Shina Oladiti Feb 06, 2018 09:16 AM
Task reassigned to Adeshina Oladiti.
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Shina Oladiti Feb 06, 2018 09:16 AM
Priority changed from (3) Priority to (2) High Priority.
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Shina Oladiti Feb 06, 2018 09:16 AM
Status changed from (1) Pending to (2) Scheduled
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Shina Oladiti Feb 06, 2018 09:16 AM
Tuesday Morning.
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Shina Oladiti Feb 06, 2018 09:15 AM
Hello Adeshina,

Anytime Tuesday morning would work. Tuesday
afternoon is also possible, but you would need to
find me in a classroom near my office (DFSC 101).

Thank you!

Amy
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Shina Oladiti Feb 05, 2018 02:42 PM
****This is an outgoing email****
Hi Amy,

We were just following up with you regarding a
service request that we have for you.  (#66548)

Description: Install Acrobat Pro DC( Serialized
desktop) on PC desktop W#20140727[Edit Inv] Amy Harwell in
DFSC118 for (order#10293)

We are wondering when you would like us to come in
for the installation.

Thanks,
Adeshina Oladiti
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Tricia Flaherty Feb 05, 2018 02:37 PM
FOR INSTALL OF ADOBE ACROBAT PRO 
DC--
"serialized" installer instructions:
Transfer the new folder at: 
T:\Adobe
CCE\CCEPackages\CC2015_5JULY16\AcrobatProDCv12_
WIN
or for MAC:
T:\Adobe 
CCE\CCEPackages\CC2015_5JULY16\AcrobatProDC_MA
C

to computer Desktop and run the setup.exe file in
the enclosed Build folder.  
This should install Acrobat Pro DC and
automatically "serialize" the program.  When done
launch Adobe to make sure it was successful then
delete installer folder from Desktop of computer

Please let the end user know that they do not need
to sign in to use the software even though it may
prompt for login it is not affecting the usage, it
just would be access to cloud storage component of
Acrobat that we do not use.   Also demonstrate the
Tools Tab as the new version has users confused
and not knowing where to find functions like
combining documents or editing documents etc. 
There is also links to great tutorials from within
the app on how to use this new version.  You might
point those out so that if they have some
questions about usage they can self service those
before calling  a tech.
https://helpx.adobe.com/acrobat.html  look at the
"Do More with Acrobat DC" list under the Home TAB
and also point out the Tools tab.
another great tutorial video:
https://helpx.adobe.com/acrobat/how-to/what-is-
acrobat-dc.html
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