Service Request Ticket - # 66549

Service Request Information

CONTACT Name Haberman, Karen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 05, 2018 02:40 PM
Department Natural Science Division Phone 88478
Location Email habermk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20161080[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag Description Apple MacBook Pro 13-inch Space Gray #MPXT2LL/A
Serial No. C02TTFSMHV29 Location Parts Pile

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.12 (macOS Sierra) Software MSDesktopEdOffice201*MAC XXXX2016005511; TRANSFER software from W#20130550:Adobe Dreamweaver CS6 from P0093048, Parallels Desktop v9 from P0093048 with WIN 7 Pro FULL license from VISA2013003871; NEW version of Parallels Desktop v12 purchased SEPT2016 VISA2016005733; Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop FEB2018 SR#66549; UPGRADE from x2 to EndNote X7 Hybrid(WIN/MAC)v.7.5 VISA2016005757 OCT2016--UPGRADE X7 to EndNote X9 VISA2018008160

Wireless NIC DC:A9:04:85:FD:AC


Bluetooth NIC DC:A9:04:79:D7:7B

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Feb 14, 2018 01:36 PM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Feb 14, 2018 01:36 PM 
Adobe Acrobat is installed too.
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Shina Oladiti Feb 14, 2018 01:36 PM 
Completed. Added to Jamf, and unbind and re-bind
because i could not log into in.
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Shina Oladiti Feb 14, 2018 12:45 PM 
Task reassigned to Adeshina Oladiti.
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Shina Oladiti Feb 05, 2018 02:43 PM 
****This is an outgoing email****
Hi Karen,

We were just following up with you regarding a
service request that we have for you.  (#66549)

Description: Install Acrobat Pro DC( Serialized
desktop) on MAC laptop W#20161080[Edit Inv] in NS001 for
Karen Haberman (order#10293)

We are wondering when you would like us to come in
for the installation.

Thanks,
Adeshina Oladiti
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Tricia Flaherty Feb 05, 2018 02:40 PM 
FOR INSTALL OF ADOBE ACROBAT PRO 
DC--
"serialized" installer instructions:
Transfer the new folder at: 
T:\Adobe
CCE\CCEPackages\CC2015_5JULY16\AcrobatProDCv12_
WIN
or for MAC:
T:\Adobe 
CCE\CCEPackages\CC2015_5JULY16\AcrobatProDC_MA
C

to computer Desktop and run the setup.exe file in
the enclosed Build folder.  
This should install Acrobat Pro DC and
automatically "serialize" the program.  When done
launch Adobe to make sure it was successful then
delete installer folder from Desktop of computer

Please let the end user know that they do not need
to sign in to use the software even though it may
prompt for login it is not affecting the usage, it
just would be access to cloud storage component of
Acrobat that we do not use.   Also demonstrate the
Tools Tab as the new version has users confused
and not knowing where to find functions like
combining documents or editing documents etc. 
There is also links to great tutorials from within
the app on how to use this new version.  You might
point those out so that if they have some
questions about usage they can self service those
before calling  a tech.
https://helpx.adobe.com/acrobat.html  look at the
"Do More with Acrobat DC" list under the Home TAB
and also point out the Tools tab.
another great tutorial video:
https://helpx.adobe.com/acrobat/how-to/what-is-
acrobat-dc.html
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