Service Request Ticket - # 66550

Service Request Information

CONTACT Name Baumgartner, Erin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 05, 2018 02:43 PM
Department VP Academic Affairs/Provost Phone 88348
Location Email baumgare@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20101410[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.5GHz, Quad core
Serial No. C02FMHNRDHJF Location PDR

CPU Intel Core i5(2.5GHz Quad-Core)


OS MAC OS X 10.11 (El Capitan) Software Shipped with OS 10.6 but eligible for free upgrade to 10.7 (see Tricia for details of licensing), Microsoft Office for Mac 2011 license from P0081051, TRANSFER to W#20161086 FEB2018: DataDesk 6.3 for MAC upgrade from VISA2011002901, Parallels Desktop 7 from P0084564, Camtasia for MAC Academic v2.3 from VISA2012003388; Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop FEB2018 SR#66550

Wired NIC C8:2A:14:2B:82:4C


Wireless NIC E4:CE:8F:56:C3:51


Bluetooth NIC 04:0C:CE:26:C6:9D


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public

Entered by Date Memo
Gino Salazar Feb 26, 2018 03:23 PM
Status changed from (7) Waiting for Contact to (5) Completed
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Gino Salazar Feb 26, 2018 02:51 PM
She's all set up though!
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Gino Salazar Feb 26, 2018 02:51 PM
or iMac 20101410[Edit Inv] lol
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Gino Salazar Feb 26, 2018 02:50 PM
Brought back computer 20101410[Edit Inv]
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Gino Salazar Feb 22, 2018 12:04 PM
Status changed from (1) Pending to (7) Waiting for Contact
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Shina Oladiti Feb 19, 2018 02:54 PM
It is back on the inventory counter.
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Shina Oladiti Feb 19, 2018 02:29 PM
All additional software are installed and its
ready for delivery.
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Gino Salazar Feb 19, 2018 02:03 PM
Shina finished the imaging of the laptop. I just sent an email for 
availability.
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Megan Thibeault Feb 19, 2018 08:02 AM
Task reassigned to Giovanni Salazar.
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Megan Thibeault Feb 19, 2018 08:02 AM
Please work on
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Tricia Flaherty Feb 14, 2018 12:07 PM
 laptop W#20161086[Edit Inv] and spare monitor 
W#20100725[Edit Inv] are on Inventory counter with GFA setup form
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Tricia Flaherty Feb 14, 2018 11:18 AM
Task reassigned to New Equip. Setup.
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Tricia Flaherty Feb 14, 2018 10:17 AM
She is getting a GFA replacement for W#20101410[Edit Inv] iMAc desktop to a new MacBook Pro laptop W#20161086[Edit Inv] and spare monitor 
W#20100725[Edit Inv] 
OTHER SOFTWARE INSTALLS FOR NEW STATION:
DataDesk 6.3 for MAC upgrade from VISA2011002901
on  T:\DataDesk\DataDesk v6 MAC\Data Desk 6.3.dmg

Camtasia for MAC v2.3 
Installer and key can be found at:
T:\camtasia\Camtasia_MACv2.x

She had Parallel v7 but we will need to discuss use of VDI as alternative so I have left it off the Transfer list for now
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Tricia Flaherty Feb 05, 2018 02:43 PM
FOR INSTALL OF ADOBE ACROBAT PRO 
DC--
"serialized" installer instructions:
Transfer the new folder at: 
T:\Adobe
CCE\CCEPackages\CC2015_5JULY16\AcrobatProDCv12_
WIN
or for MAC:
T:\Adobe 
CCE\CCEPackages\CC2015_5JULY16\AcrobatProDC_MA
C

to computer Desktop and run the setup.exe file in
the enclosed Build folder.  
This should install Acrobat Pro DC and
automatically "serialize" the program.  When done
launch Adobe to make sure it was successful then
delete installer folder from Desktop of computer

Please let the end user know that they do not need
to sign in to use the software even though it may
prompt for login it is not affecting the usage, it
just would be access to cloud storage component of
Acrobat that we do not use.   Also demonstrate the
Tools Tab as the new version has users confused
and not knowing where to find functions like
combining documents or editing documents etc. 
There is also links to great tutorials from within
the app on how to use this new version.  You might
point those out so that if they have some
questions about usage they can self service those
before calling  a tech.
https://helpx.adobe.com/acrobat.html  look at the
"Do More with Acrobat DC" list under the Home TAB
and also point out the Tools tab.
another great tutorial video:
https://helpx.adobe.com/acrobat/how-to/what-is-
acrobat-dc.html
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