Service Request Ticket - # 66554

Service Request Information

CONTACT Name Cancel-Tirado, Doris   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 05, 2018 04:09 PM
Department College of Education Phone 88470
Location Email canceltd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150678[Edit Inv] (opens in a new window) Bldg/Room RWEC 241
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25RV0FMGG7D Location Doris Cancel-Tirado

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.10 (Yosemite) Software Microsoft Desktop Education-(EES) OFFICE MAC XXXX2015004715;; WIN 7 PRO full license P0082823 via Parallel Desktop 7 for MAC P0082824, STATA/SE v12 VISA2012003392 UPGRADED to STATA/SE v14 VISA2016006313 MAY2017; TRANSFER FROM W#20100184- MAXQDAplus WIN Single-User License Ed VISA2010002513 UPGRADED MAY2015 to MAXQDAplus v.11 for MAC VISA2014004573 UPGRADED SEPT2017 toMAXQDA Plus v12 for MAC VISA2017006674--FREE UPGRADE TO MAXQDA+ 2018(ver13);

Wired NIC 38:C9:86:49:E4:A5


Wireless NIC 28:F0:76:48:41:E4


Bluetooth NIC 28:F0:76:48:41:E5

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar May 23, 2018 01:17 PM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar May 23, 2018 01:17 PM 
She's all good to go.
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Gino Salazar May 23, 2018 11:02 AM 
Task reassigned to Giovanni Salazar.
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Brighton Bohnenkamp May 23, 2018 11:01 AM 
Status changed from (5) Completed to (1) Pending
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Brighton Bohnenkamp May 23, 2018 11:01 AM 
Status changed from (5) Completed to (1) Pending
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Brighton Bohnenkamp May 23, 2018 11:01 AM 
Program asking for license number
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Peter Puettmann Mar 01, 2018 09:47 AM 
Status changed from (2) Scheduled to (5) Completed
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Peter Puettmann Mar 01, 2018 09:47 AM 
i installed it
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Gino Salazar Feb 27, 2018 04:00 PM 
Task reassigned to Peter Puettmann.
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Gino Salazar Feb 27, 2018 04:00 PM 
I am not in until 12 on Thursday.
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Tricia Flaherty Feb 27, 2018 03:35 PM 
Task reassigned to Giovanni Salazar.
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Megan Thibeault Feb 26, 2018 07:38 AM 
Status changed from (7) Waiting for Contact to (2) Scheduled
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Megan Thibeault Feb 26, 2018 07:37 AM 
****This is an email****
Megan,

Can you do this Thursday around 9:15?

Doris
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Megan Thibeault Feb 13, 2018 07:58 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Megan Thibeault Feb 13, 2018 07:58 AM 
****This is an outgoing email****
Hi Doris,

I need some additional information regarding
service request #66554

Description: INSTALL MAXQDA+ 2018(ver13) on  iMac,
21.5-inch, for Doris in RWEC 241 (Free UPGRADE
granted)

We were just wondering when a good time for a tech
to come by for installation. 

Thanks,
Megan
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Megan Thibeault Feb 13, 2018 07:58 AM 
Status changed from (2) Scheduled to (1) Pending
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Shina Oladiti Feb 12, 2018 11:10 AM 
Left VM.
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Gino Salazar Feb 09, 2018 10:44 AM 
****This is an outgoing email****
Hi Doris,

We were just following up with you regarding a service request that 
we have for you.  (#66554)

Description: INSTALL MAXQDA+ 2018(ver13) on  iMac, 21.5-inch, for 
Doris in RWEC 241 (Free UPGRADE granted)

Due to the SEP Advising move we were not able to have someone 
make it out there yesterday. Are there any times you are available 
today or next week?

Thanks,
Giovanni Salazar
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Gino Salazar Feb 09, 2018 10:43 AM 
Tried calling to reschedule but no luck.
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Shina Oladiti Feb 06, 2018 09:12 AM 
Status changed from (1) Pending to (2) Scheduled
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Shina Oladiti Feb 06, 2018 09:12 AM 
Priority changed from (3) Priority to (2) High Priority.
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Shina Oladiti Feb 06, 2018 09:11 AM 
Thursday at 12 will work.
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Shina Oladiti Feb 05, 2018 05:00 PM 
****This is an outgoing email****
Hi Doris,

We were just following up with you regarding a
service request that we have for you.  (#66554)

Description: INSTALL MAXQDA+ 2018(ver13) on  iMac,
21.5-inch, for Doris in RWEC 241 (Free UPGRADE
granted)

We are wondering when you would like us to come in
for the installation.


Thanks,
Adeshina Oladiti
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Tricia Flaherty Feb 05, 2018 04:09 PM 
She was eligible for free upgrade from Ver 12 to
new version MAXQDA+ 2018 (ver13) and we have
obtained a new Serial key for the new version see
T DRive: T:\MAXQDA+\MAXQDA2018
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