Service Request Ticket - # 66556

Service Request Information

CONTACT Name Patton-Lopez, Megan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 05, 2018 04:44 PM
Department Education & Leadership Phone 89490
Location Email pattonlm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20170224[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
Serial No. C02V80MEJ1G9 Location PDR

CPU Intel Core i5(3.0GHz quad -core)


OS MAC OS X 10.14 (Mojave) Software Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2017006552; MAXQDA Plus v12 Single-User VISA201706604--FREE UPGRADE TO MAXQDA+ 2018(ver13); STATA Stata/SE 14 license VISA2016006313 - SEPT2017 SR#64794;

Wired NIC 78:7B:8A:B4:13:B4


Wireless NIC 98:9E:63:48:0E:A4


Bluetooth NIC 98:9E:63:48:0E:A5

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact eenriquez13@wou.edu 88925

Tracking

Entered by Date Memo
Erika Enriquez
Email

Public
Entered by Date Memo
Erika Enriquez Jul 10, 2018 12:47 PM 
Status changed from (2) Scheduled to (5) Completed
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Erika Enriquez Jul 10, 2018 12:47 PM 
Installed and running
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Erika Enriquez Jul 10, 2018 10:24 AM 
Not there. Will check again at 12
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Megan Thibeault Jul 10, 2018 09:18 AM 
Task reassigned to Erika Enriquez.
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Shina Oladiti Jul 09, 2018 08:39 AM 
Status changed from (1) Pending to (2) Scheduled
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Erika Enriquez Jul 09, 2018 08:17 AM 
Status changed from (7) Waiting for Contact to (1) Pending
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Erika Enriquez Jul 09, 2018 08:17 AM 
****This is an email****
Hi Erika-

I will be in the office next Tuesday and Thursday (July 10 & 
12). 

Megan
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Erika Enriquez Jul 06, 2018 01:34 PM 
****This is an outgoing email****
Hi Megan,

I need some additional information regarding
service request #66556

Description: INSTALL MAXQDA+ 2018(ver13) on iMac
21.5-inch  for Megan Patton-Lopez in RWEC240 (Free
UPGRADE granted)

I was just wondering when you have availability
for the next week to get MAXQDA+ upgraded.

Thank you,
Erika
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Public
Megan Thibeault Feb 14, 2018 01:23 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Megan Thibeault Feb 14, 2018 01:23 PM 
****This is an outgoing email****
Hi Megan,

I need some additional information regarding
service request #66556

Description: INSTALL MAXQDA+ 2018(ver13) on iMac
21.5-inch  for Megan Patton-Lopez in RWEC240 (Free
UPGRADE granted)

I was just wondering when you have availability
for the next week to get MAXQDA+ upgraded.

Thanks,
Megan
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Public
Shina Oladiti Feb 05, 2018 04:59 PM 
****This is an outgoing email****
Hi Megan,

We were just following up with you regarding a
service request that we have for you.  (#66556)

Description: INSTALL MAXQDA+ 2018(ver13) on iMac
21.5-inch  for Megan Patton-Lopez in RWEC240 (Free
UPGRADE granted)


We are wondering when you would like us to come in
for the installation.


Thanks,
Adeshina Oladiti
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Tricia Flaherty Feb 05, 2018 04:44 PM 
She was eligible for free upgrade from Ver 12 to
new version MAXQDA+ 2018 (ver13) and we have
obtained a new Serial key for the new version see
T DRive: T:\MAXQDA+\MAXQDA2018
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