Service Request Ticket

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Service Request Information

CONTACT	Name	Ciancetta, Matthew	Date	Feb 06, 2018 09:38 AM
	Department	Natural Science Division	Phone	88829
	Location		Email	ciancetm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20161076 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
	Serial No.	C02TV4NAJ1G9	Location	PDR
	CPU	Intel Core i5(3.0GHz quad -core)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2016005511; TRANSFER SOFTWARE FROM 20101388: Geometer's SketchPad v5 and TinkerPlot v2 VISA2010003590, Adobe Dreamweaver CS5.5 MAC P0080905, Acrobat Pro 10 for MAC P0080905, MathType 6.7 MAC VISA2012003303, Camtasia for MAC v2.10.2 VISA20140600 MAY2015 FEB2018 SR#66564
	Wired NIC	98:10:E8:F3:73:61
	Wireless NIC	98:9E:63:3A:B5:D0
	Bluetooth NIC	98:9E:63:3A:B5:D1

TECHS	Submitted by	Emily Griner	Contact	egriner15@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Tracking

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Feb 26, 2018 02:22 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Feb 26, 2018 02:22 PM	Setup was successful!	Add Attachment
Yumin Chen	Feb 22, 2018 11:53 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Yumin Chen	Feb 22, 2018 11:53 AM	The green track still in his office, when finish setup please bring in back.	Add Attachment
Yumin Chen	Feb 22, 2018 11:39 AM	Matthew need to print his exam this afternoon so the old mac still in his office. We may need to help him move his file to his new imac.	Add Attachment
Yumin Chen	Feb 22, 2018 11:37 AM	*Matthew won't be available until 2pm today.** I setup the mac be can't get the admin right, need someone coming later to help.	Add Attachment
Megan Thibeault	Feb 22, 2018 09:50 AM	Task reassigned to Yumin Chen.	Add Attachment
Megan Thibeault	Feb 22, 2018 09:50 AM	Don't forget to map network drives, add printers, and make an admin	Add Attachment
Gino Salazar	Feb 21, 2018 03:31 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Gino Salazar	Feb 21, 2018 03:31 PM	He said he is available tomorrow 2/22 9:30-12:30.	Add Attachment
Gino Salazar	Feb 21, 2018 11:18 AM	Sending email for availability.	Add Attachment
Shina Oladiti	Feb 19, 2018 02:58 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Feb 19, 2018 02:58 PM	*********************** Update in AD ***********************	Add Attachment
Shina Oladiti	Feb 19, 2018 02:58 PM	It is back on the inventory counter.	Add Attachment
Shina Oladiti	Feb 19, 2018 02:58 PM	All additional software are installed and licensed. All plugins are installed and updated.	Add Attachment
Gino Salazar	Feb 15, 2018 02:43 PM	On stand up desk imaging	Add Attachment
Tricia Flaherty	Feb 12, 2018 02:09 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Feb 12, 2018 02:08 PM	Geometer's SketchPad v5 and TinkerPlot v2 VISA2010003590 - T:\Geometer's Sketchpad\Geometer's Sketchpad 5 T:\TinkerPlots\TinkerPlots_2 Adobe Dreamweaver CS5.5 MAC P0080905 - T:\Adobe Dreamweaver\DreamweaverCS5_5 \DreamweaverCS5_5_MAC Acrobat Pro 10 for MAC P0080905 - T:\Adobe Acrobat\Acrobat10Pro\AcrobatPro10MAC MathType 6.7 MAC VISA2012003303- Installer for MathType and product key are at: T:\DesignScience_MathType\MathTypev6.7ACAD_MAC choose the version of 6.7e that matches the OS on iMac Camtasia for MAC v2.10.2 VISA20140600 MAY2015 - License Info: Camtasia for MAC v2.10.2(VISA2014004600) Software key and installer can be found at: T:\camtasia\Camtasia_MACv2.x	Add Attachment
Emily Griner	Feb 06, 2018 09:38 AM	GFA SETUP: Deliver Apple iMac W#20161076 to replace W#20101388 to MNB 125 for Matthew Ciancetta. Computer placed on inventory desk. Software documentation needed.	Add Attachment