Service Request Ticket - # 66571

Service Request Ticket - # 66571

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Service Request Information

CONTACT	Name	Olalde, Rosita	Date	Feb 06, 2018 11:47 AM
	Department	Advancement & Foundation	Phone	8-8281
	Location		Email	olalder@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160453 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	DCP6TC2	Description	Dell Latitude E5470, i7-6600U, 2.6GHz, 8GB Ram
	Serial No.	DCP6TC2	Location	PDR
	CPU	Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop FEB2018 SR#66571
	Wired NIC	18:DB:F2:36:BA:2C
	Wireless NIC	90:CD:B6:6C:43:51

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Feb 06, 2018 03:15 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shina Oladiti	Feb 06, 2018 03:15 PM	completed!	Add Attachment
Kyle Arthenayake	Feb 06, 2018 02:27 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Kyle Arthenayake	Feb 06, 2018 02:27 PM	Hello, Anytime today or tomorrow before 4pm will work for me. Just let me know!	Add Attachment
Shina Oladiti	Feb 06, 2018 02:22 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Shina Oladiti	Feb 06, 2018 02:22 PM	**This is an email** Hello, Anytime today or tomorrow before 4pm will work for me. Just let me know! Thank you, Rosita	Add Attachment
Shina Oladiti	Feb 06, 2018 02:09 PM	**This is an outgoing email** Hi Rosita, We were just following up with you regarding a service request that we have for you. (#66571) Description: INSTALL Acrobat Pro DC( Serialized desktop) on PC laptop W#20160453 for Rosita Olalde in COT113 (order#10252) We are wondering when you would like us to come in for the installation. Thanks, Adeshina Oladiti	Add Attachment Public
Tricia Flaherty	Feb 06, 2018 11:47 AM	FOR INSTALL OF ADOBE ACROBAT PRO DC-- "serialized" installer instructions: Transfer the new folder at: T:\Adobe CCE\CCEPackages\CC2015_5JULY16\AcrobatProDCv12_ WIN or for MAC: T:\Adobe CCE\CCEPackages\CC2015_5JULY16\AcrobatProDC_MAC to computer Desktop and run the setup.exe file in the enclosed Build folder. This should install Acrobat Pro DC and automatically "serialize" the program. When done launch Adobe to make sure it was successful then delete installer folder from Desktop of computer Please let the end user know that they do not need to sign in to use the software even though it may prompt for login it is not affecting the usage, it just would be access to cloud storage component of Acrobat that we do not use. Also demonstrate the Tools Tab as the new version has users confused and not knowing where to find functions like combining documents or editing documents etc. There is also links to great tutorials from within the app on how to use this new version. You might point those out so that if they have some questions about usage they can self service those before calling a tech. https://helpx.adobe.com/acrobat.html look at the "Do More with Acrobat DC" list under the Home TAB and also point out the Tools tab. another great tutorial video: https://helpx.adobe.com/acrobat/how-to/what-is- acrobat-dc.html	Add Attachment