Service Request Ticket

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Service Request Information

CONTACT	Name	Broussard, Chelsie	Date	Feb 07, 2018 10:40 AM
	Department	ASWOU	Phone	88303
	Location		Email	broussardc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140843 (opens in a new window)	Bldg/Room	ITC 009
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25PW0SCF8J7	Location	Going to PDR
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.10 (Yosemite)	Software	MS Office 2011 Std for MAC from xxxx2014004298, Adobe CC*FULLMAC serialized desktop from XXXX2014004265 CHANGED to SHARED DEVICE OCT2019 SR#73795
	Wired NIC	98:5A:EB:D0:28:39
	Wireless NIC	B8:09:8A:D7:FC:79
	Bluetooth NIC	B8:09:8A:D7:FC:7A

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Megan Thibeault	Feb 15, 2018 11:14 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Megan Thibeault	Feb 15, 2018 11:14 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Feb 15, 2018 11:14 AM	Its the full verison. Checked in jamf	Add Attachment
Megan Thibeault	Feb 15, 2018 10:57 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Megan Thibeault	Feb 15, 2018 10:57 AM	Can you check on this for me please	Add Attachment
Megan Thibeault	Feb 15, 2018 10:57 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Tricia Flaherty	Feb 15, 2018 10:55 AM	Full ADOBE not just ACROBAT right??	Add Attachment
Shina Oladiti	Feb 14, 2018 04:40 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Feb 14, 2018 04:40 PM	Installed full Adobe Acrobat.	Add Attachment
Megan Thibeault	Feb 14, 2018 01:24 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Megan Thibeault	Feb 14, 2018 01:24 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Feb 07, 2018 10:40 AM	I got an order request for Adobe Photoshop from Chelsie for this iMac station but my records show they have a valid Serialized Desktop license that may not have been reloaded when it was last re-imaged in SEPT2017 SR65009; You should be able to load(JAMF?) the Serialized desktop install FULL MAC like in a LAB(NOT NAMED USER for this station). Please let me know when this is done so I can get her order cleared out of Purchase Request(10290)	Add Attachment