Service Request Ticket - # 66588

Service Request Information

CONTACT Name Lyon, Laura   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 07, 2018 02:23 PM
Department College of Education Phone 88521
Location Email lyonl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20131050[Edit Inv] (opens in a new window) Bldg/Room RWEC
Service Tag 1JY6W12 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 1JY6W12 Location Student worker

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094303; Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop FEB2018 SR#66588;

Wired NIC 34:17:EB:A1:15:54


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public

Entered by Date Memo
Shina Oladiti Feb 14, 2018 12:18 PM
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Feb 14, 2018 12:18 PM
Done!
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Erika Enriquez Feb 12, 2018 01:17 PM
please image laptop, take with you when image is 
done and you install adobe
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Shina Oladiti Feb 12, 2018 12:44 PM
Task reassigned to Adeshina Oladiti.
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Bradley Karkanen Feb 12, 2018 08:25 AM
Task reassigned to UCS Tech.
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Bradley Karkanen Feb 12, 2018 08:16 AM
Task reassigned to Bradley Karkanen.
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Shina Oladiti Feb 09, 2018 11:33 AM
****This is an email****
Hi, Shina.

I’m usually in my office before 7 am.

Thanks,

Laura
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Shina Oladiti Feb 07, 2018 03:31 PM
****This is an outgoing email****
Hi Laura,

We were just following up with you regarding a
service request that we have for you.  (#66588)

Description: Install Acrobat Pro DC( Serialized
desktop) on W#201301050 for Laura Lyon RWEC218
(order#10283)

We are wondering when you would like us to come in
for the installation.

Thanks,
Adeshina Oladiti
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Public
Tricia Flaherty Feb 07, 2018 02:23 PM
FOR INSTALL OF ADOBE ACROBAT PRO 
DC--
"serialized" installer instructions:
Transfer the new folder at: 
T:\Adobe
CCE\CCEPackages\CC2015_5JULY16\AcrobatProDCv12_
WIN
or for MAC:
T:\Adobe CCE\CCEPackages\CC2015_5JULY16\AcrobatProDC_MAC

to computer Desktop and run the setup.exe file in
the enclosed Build folder.  
This should install Acrobat Pro DC and
automatically "serialize" the program.  When done
launch Adobe to make sure it was successful then
delete installer folder from Desktop of computer

Please let the end user know that they do not need
to sign in to use the software even though it may
prompt for login it is not affecting the usage, it
just would be access to cloud storage component of
Acrobat that we do not use.   Also demonstrate the
Tools Tab as the new version has users confused
and not knowing where to find functions like
combining documents or editing documents etc. 
There is also links to great tutorials from within
the app on how to use this new version.  You might
point those out so that if they have some
questions about usage they can self service those
before calling  a tech.
https://helpx.adobe.com/acrobat.html  look at the
"Do More with Acrobat DC" list under the Home TAB
and also point out the Tools tab.
another great tutorial video:
https://helpx.adobe.com/acrobat/how-to/what-is-
acrobat-dc.html
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