Service Request Ticket - # 66595

Service Request Information

CONTACT Name Lyon, Laura   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 08, 2018 10:29 AM
Department College of Education Phone 88521
Location Email lyonl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130563[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 9PJTTZ1 Description Dell Latitude E6440 Intel i7-4600M(2.9GHz 4M)
Serial No. 9PJTTZ1 Location PDR 2023 Giveaway

CPU Intel Core i7-4600M(2.9 GHz, 4M) 4thGEN


OS Windows 7 Pro Software MS office Pro Plus 2013 from P0093001

Wired NIC EC:F4:BB:07:EB:15


Wireless NIC 40:F0:2F:B9:10:27

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Feb 14, 2018 12:17 PM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Feb 14, 2018 12:17 PM 
Laptop delivered and software installed on the required 
computer.
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Shina Oladiti Feb 12, 2018 04:43 PM 
Prepped, running windows update presently.
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Shina Oladiti Feb 12, 2018 01:59 PM 
imaging computer as requested.
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Shina Oladiti Feb 12, 2018 01:21 PM 
Task reassigned to Adeshina Oladiti.
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Bradley Karkanen Feb 12, 2018 10:24 AM 
***This is an email***
Hi. I'll bring it over in a few minutes.

Thanks!

Laura

Laura Lyon, M.Ed.
Strategic Partnerships Program Coordinator
College of Education
Western Oregon University
345 Monmouth Ave. N
Monmouth, OR 97361
Direct:  503-838-8521
Fax:     503-838-8228
Email:  lyonl@wou.edu
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Bradley Karkanen Feb 12, 2018 08:27 AM 
****This is an outgoing email****
Hi Laura,

I need some additional information regarding service 
request #66595

Description: *2/12* laptop won't log on 

It sounds like the machine has been sitting for too long. Can 
you bring it in when you have time and we will get it 
reimaged for you.
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Public
Bradley Karkanen Feb 12, 2018 08:15 AM 
Task reassigned to Bradley Karkanen.
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Brighton Bohnenkamp Feb 08, 2018 10:29 AM 
****This is an email****
Hello,

I'm working from home today using remote access 
on my personal Mac laptop. I received a PC WOU 
laptop from my predecessor which has been 
sitting on my bookcase shelf for over a year. 
It's 20130563[Edit Inv].

I can't seem to login to it once I boot it up 
(it's not letting me pass the MASH domain) 
using my normal Windows login that I use in my 
office on campus.

Can you point me in the right direction?


Thanks,

Laura
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