Service Request Ticket - # 66601

Service Request Information

CONTACT Name Beckham, Tim   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 08, 2018 02:08 PM
Department The Research Institute Phone
Location Email beckhamt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20110778[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch, 2.4GHz Dual-core Intel
Serial No. C02GNKJGDV13 Location PDR 2023 Giveaway

CPU Intel Core i5(2.4GHz, 3MB L3)


OS Unknown Software MS Office from P0085288

Wired NIC 3C:07:54:49:06:3F


Wireless NIC 68:A8:6D:20:88:26


Bluetooth NIC 68:A8:6D:20:88:27

TECHS Submitted by Natalie Plasker Contact nplasker15@wou.edu 88925
Primary Technician Contact ucshelpdesk@wou.edu 88925

Tracking

Entered by Date Memo
Service Request Desk
Email

Public
Entered by Date Memo
Natalie Plasker Mar 08, 2018 11:24 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Natalie Plasker Mar 08, 2018 11:24 AM 
Talked to Nancy, and she said she does not know
who this is, or have information about him. I am
closing this ticket.
Add Attachment
Megan Thibeault Mar 08, 2018 11:18 AM 
88808-Nancy
Add Attachment
Megan Thibeault Feb 20, 2018 07:56 AM 
Task reassigned to Service Request Desk.
 Add Attachment
Megan Thibeault Feb 20, 2018 07:56 AM 
Please contact end user
Add Attachment
Yumin Chen Feb 14, 2018 03:53 PM 
****This is an outgoing email****
Hi Timothy,

We were just emailing you regarding a service 
request that we have for you. (#66601)

Flash player

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Yumin Chen
 Add Attachment
Public
Yumin Chen Feb 09, 2018 11:25 AM 
****This is an outgoing email****
Hi Timothy,

I need some additional information regarding 
service request #66601

Description: Flash player

What time is good for us to come to take a look? 
What is our machine location?

Thanks!
Yumin
Add Attachment
Public
Yumin Chen Feb 09, 2018 11:08 AM 
Task reassigned to Yumin Chen.
 Add Attachment
Natalie Plasker Feb 08, 2018 02:08 PM 
Just received a computer and had questions on the
possibility of getting flash player installed on
his machine.
 Add Attachment