Service Request Ticket - # 66606

Service Request Information

CONTACT Name Newland, Sandy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 08, 2018 04:40 PM
Department Advancement & Foundation Phone 88147
Location Email newlands@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110160[Edit Inv] (opens in a new window) Bldg/Room AD 302
Service Tag Description Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
Serial No. 34NHZQ1 Location Intern/Student Worker Station

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop SEPT2016

Wired NIC 78:2B:CB:B3:95:4D

TECHS Submitted by Bradley Karkanen Contact bkarkanen16@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Feb 20, 2018 09:32 AM 
Status changed from (2) Scheduled to (5) Completed
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Shina Oladiti Feb 20, 2018 09:13 AM 
For future references, Contact Scott to install
Additional programs:
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Shina Oladiti Feb 20, 2018 09:09 AM 
Setup completed! Everything works fine
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Shina Oladiti Feb 19, 2018 12:31 PM 
****This is an email****
I also had the In-design, the Auction program and a program 
to make tickets for our performances.
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Shina Oladiti Feb 19, 2018 11:27 AM 
Additional Software: Adobe Acrobat Pro DC.

I sent Scott an email to know what additional
software to install.
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Peter Puettmann Feb 19, 2018 10:22 AM 
Task reassigned to Adeshina Oladiti.
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Megan Thibeault Feb 19, 2018 07:39 AM 
Task reassigned to Peter Puettmann.
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Shina Oladiti Feb 16, 2018 01:53 PM 
Imaging in progress......
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Megan Thibeault Feb 14, 2018 01:22 PM 
Status changed from (1) Pending to (2) Scheduled
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Gino Salazar Feb 14, 2018 10:59 AM 
Her response
*********************************
"Friday after 10 am would be the best day. I need all of the programs 
that were on my computer that died."
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Gino Salazar Feb 14, 2018 10:01 AM 
Sending email for availability.
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Emily Griner Feb 13, 2018 11:22 AM 
Task reassigned to UCS Tech.
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Emily Griner Feb 13, 2018 11:22 AM 
Priority changed from (3) Priority to (2) High Priority.
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Emily Griner Feb 13, 2018 11:22 AM 
GFA SETUP: Deliver Dell OptiPlex W#20160962[Edit Inv] and monitor W#20161017[Edit Inv] to COT 106 for 
Sandy Newland. GFA will replace computer W#20110160[Edit Inv] and monitor W#20071168[Edit Inv]. 
Sandy currently has loaner W#20121094[Edit Inv] so please bring that back and update inventory 
for it and the original older computer W#20110160[Edit Inv]. New Computer and monitor placed 
on inventory desk with GFA setup form.
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Tricia Flaherty Feb 13, 2018 09:58 AM 
she is eligible for GFA I can get the replacement PC 
Desktop assigned this morning when Emily is in
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Bradley Karkanen Feb 08, 2018 04:42 PM 
Loaner 20121094[Edit Inv]
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Bradley Karkanen Feb 08, 2018 04:40 PM 
Computer has a bad PSU
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