Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Sayers, Konnie	Date	Feb 09, 2018 03:52 PM
	Department	College of Education	Phone	88444
	Location		Email	sayersk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20131108 (opens in a new window)	Bldg/Room	RWEC 137
	Service Tag	DVPBF12	Description	Dell Latitude E7240 i7-4600U 2.1GHz, 4M cache
	Serial No.	DVPBF12	Location	Konnie Sayer? secondary was Cheryl Davis
	CPU	Intel Core i7-4600U(2.1 GHz, 4M Cache)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 P0094370; TRANSFER from W#20100754[orig. TRANSFERRED from #20070676 Camtasia Studio7/Snagit10 bundle from VISA2010001843 UPGRADED JULY2014 to Camtasia Studiov8&Snagit v12 VISA2014004083, Adobe Acrobat Prov9 WIN P0076844} UPGRADED to Acrobat Pro DC subscription JUNE2016, IncSight Bundle(excel addin) #3 VISA2013003696,PeltierTechChart Utility(excel addin) VISA2013003698, PivotPowerPremiumRibbon(excel addin) VISA2013003697, ExcelDashboardTemplatesPremium VISA2014004292;
	Wired NIC	EC:F4:BB:3E:9D:7F
	Wireless NIC	80:86:F2:9D:88:C5
	Bluetooth NIC	80:86:F2:9D:88:C9

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Tracking

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Apr 06, 2018 09:27 AM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Shandelle Plasker	Apr 06, 2018 09:27 AM	This has been fixed.	Add Attachment
Shandelle Plasker	Apr 03, 2018 10:25 AM	Priority changed from (1) Highest Priority to (3) Priority.	Add Attachment
Shandelle Plasker	Apr 03, 2018 10:25 AM	Priority changed from (1) Highest Priority to (3) Priority.	Add Attachment
Shandelle Plasker	Apr 03, 2018 10:25 AM	Needed a Drum Cartridge which is maintenance on this machine. I ordered it.	Add Attachment
Shandelle Plasker	Mar 29, 2018 10:17 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Natalie Plasker	Mar 29, 2018 09:02 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Natalie Plasker	Mar 29, 2018 09:00 AM	Task reassigned to Peter Puettmann.	Add Attachment
Natalie Plasker	Mar 29, 2018 09:00 AM	**This is an email** This work request should still be open as no one has come to fix my printing problems. I still can't print from laptop 20131108 and now I'm not able to print to 20160179 from anywhere as it went from blinking red to a solid red status. Please reopen this service #66618. Thank you, Konnie	Add Attachment
Shandelle Plasker	Mar 29, 2018 08:59 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Peter Puettmann	Mar 29, 2018 08:13 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Kyle Arthenayake	Mar 27, 2018 04:53 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Kyle Arthenayake	Mar 27, 2018 04:53 PM	Hi UCS Help Desk Rep, Please add on to my service request that my printer Xerox Phaser 3260 #20160179 is not not working either.	Add Attachment
Megan Thibeault	Mar 08, 2018 07:52 AM	Update?	Add Attachment
Megan Thibeault	Feb 28, 2018 03:10 PM	Banner doesn't work on Google chrome	Add Attachment
Megan Thibeault	Feb 28, 2018 03:09 PM	Status?	Add Attachment
Peter Puettmann	Feb 19, 2018 10:22 AM	she will be contacting me for a time	Add Attachment
Peter Puettmann	Feb 15, 2018 07:58 AM	everytime the computer goes to any sort of "print" screen it locks up	Add Attachment
Kyle Arthenayake	Feb 09, 2018 03:52 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Kyle Arthenayake	Feb 09, 2018 03:52 PM	Was trying to install free PrintKey version 4.00 onto laptop but said I had several drivers that were out of date so would not complete the download. Also got Banner thru Internet Explorer and Firefox but won't let me print and had no luck getting the new Banner on Google Chrome.	Add Attachment