Service Request Ticket

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Service Request Information

CONTACT	Name	Holman-Kidd, Hilary	Date	Feb 12, 2018 10:48 AM
	Department	VP Academic Affairs/Provost	Phone	88271
	Location		Email	holmankh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160961 (opens in a new window)	Bldg/Room	ITC 014 Green Room
	Service Tag	1574LH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	1574LH2	Location	Green Room UCS
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; TRANSFER from 20110251: Adobe Acrobat Pro XI(v.11) from P0094736, Microsoft Project Standard 2016 P0106366 FEB2018 SR#66542; PL SQL Developer;
	Wired NIC	50:9A:4C:46:19:26

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Mar 02, 2018 05:05 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Shina Oladiti	Mar 02, 2018 05:05 PM	Setup completed.	Add Attachment
Shina Oladiti	Feb 28, 2018 03:21 PM	Status changed from (2) Scheduled to (6) Ready to Deliver	Add Attachment
Shina Oladiti	Feb 23, 2018 03:08 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Shina Oladiti	Feb 23, 2018 03:08 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Shina Oladiti	Feb 23, 2018 03:07 PM	Any time next Friday.	Add Attachment
Shina Oladiti	Feb 19, 2018 10:14 AM	Sent email for availability.	Add Attachment
Megan Thibeault	Feb 19, 2018 09:04 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Megan Thibeault	Feb 19, 2018 09:04 AM	Can you contact for setup and delivery please	Add Attachment
Shina Oladiti	Feb 16, 2018 01:22 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Feb 16, 2018 01:21 PM	********************* Update in AD *********************	Add Attachment
Shina Oladiti	Feb 16, 2018 01:21 PM	Prepped and ready for delivery. It is back on the inventory counter.	Add Attachment
Shina Oladiti	Feb 16, 2018 01:19 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Shina Oladiti	Feb 16, 2018 01:02 PM	Running windows update.	Add Attachment
Shina Oladiti	Feb 16, 2018 11:51 AM	prepped, and all plugins are installed	Add Attachment
Shina Oladiti	Feb 16, 2018 11:50 AM	Imaging completed! Installing additional software	Add Attachment
Gino Salazar	Feb 15, 2018 02:43 PM	Imaging rn.	Add Attachment
Tricia Flaherty	Feb 12, 2018 01:47 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Feb 12, 2018 11:00 AM	This may not need the DP MST hub if you use the new monitor W#20161193's MST out to the W#20130944 UZ2315H via DP(with MST turned on in monitor settings) and then keep the older display on DVI. If you don't need hub please return it to TRICIA.	Add Attachment
Tricia Flaherty	Feb 12, 2018 10:48 AM	This is a new CPU W#20160961 and new monitor W#20161192 to replace W#20110251(currently has special video card for 3 monitor setup!). We will be using a DisplayPort MST Hub to get her 3 monitors hooked up on new Optiplex SFF box without additional Video card. This DP MST hub will be with the computer. Her existing monitors are: W#20100621 Dell UltraSharp Talk to her about what monitors to keep and use alongside the new W#20161193 Dell U2417H infinityEdge display. Software to TRANSFER from W#20110251: Adobe Acrobat Pro XI(v.11) from P0094736, NOT YET INSTALLED ON OLDER box: Microsoft Project Standard 2016 P0106366 FEB2018 SR#66542 Installer and serial info at: T:\Adobe Acrobat\Acrobat11Pro & T:\Microsoft\Project\ProjectStandard2016	Add Attachment