Service Request Ticket

Service Request Information

CONTACT	Name	Braun, Debbie	Date	Feb 12, 2018 10:59 AM
	Department	College of Liberal Arts and Sciences	Phone	14220
	Location		Email	braund@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140234 (opens in a new window)	Bldg/Room	ITC 001
	Service Tag	3D8ST12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	3D8ST12	Location	Going to PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0095171 StarBoard v9.5 TurningPointInstall v5.3.1
	Wired NIC	34:17:EB:C2:AB:5B

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Feb 12, 2018 04:03 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Feb 12, 2018 04:03 PM	Completed!	Add Attachment
Shina Oladiti	Feb 12, 2018 03:22 PM	I finally swapped the hard from one of the loaner i was working on.	Add Attachment
Shina Oladiti	Feb 12, 2018 03:21 PM	I checked the boot sequence to make sure it is booting from the right place, and it was exactly the way it should be. I also ran a diagnostics to confirm the status of the hard but it seems to be fine.	Add Attachment
Shina Oladiti	Feb 12, 2018 11:08 AM	The room would be available by 2pm.	Add Attachment
Brighton Bohnenkamp	Feb 12, 2018 10:59 AM	Computer in NPE 114 is saying no boot device found	Add Attachment