Service Request Ticket - # 66632

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 12, 2018 04:09 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Thin Client Edit WOU # 20130277[Edit Inv] (opens in a new window) Bldg/Room HL 120
Service Tag Description Wyse P25 zero client 32MB FLASH/512MB #909569-01L
Serial No. 9F2DM606432 Location HL120 Study Room

CPU Teradici TERA2321 PCoIP


OS Unknown Software Microsoft Office Pro Plus 2013 from P0091580, Microsoft VDA subscription from P0091580, VMWare View 5 Premier from P0091580

Wired NIC 00:80:64:B3:2C:B6

TECHS Submitted by Erika Enriquez Contact eenriquez13@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Feb 13, 2018 04:14 PM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Feb 13, 2018 04:14 PM 
Finally duplicated the issue, I switched out the cable and it looks 
good, if it happens again it is probably the VDI client because the 
issue seemed to be with it rather than the monitor
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Gino Salazar Feb 13, 2018 03:45 PM 
Got here and I can’t seem to duplicate the issue, changed the 
DVI cable and still don’t see any problem
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Gino Salazar Feb 13, 2018 03:24 PM 
Task reassigned to Giovanni Salazar.
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Erika Enriquez Feb 12, 2018 04:09 PM 
VDI station wasn't working, tech came and fixed 
it. But now it's not working again. Video cable 
might need to be replaced
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