Service Request Ticket

Service Request Information

CONTACT	Name	Shaw, Jim	Date	Feb 13, 2018 08:10 AM
	Department	Athletics	Phone	88068
	Location		Email	shawj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090819 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
	Serial No.	BD11PL1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2007 from P0074010,
	Wired NIC	00:26:B9:77:ED:69

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	ychen13@wou.edu	889285

Entered by	Date	Memo
Yumin Chen			Email Public
Entered by	Date	Memo
Yumin Chen	Feb 20, 2018 12:57 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Yumin Chen	Feb 20, 2018 12:30 PM	Checked and tested. It's working now.	Add Attachment
Yumin Chen	Feb 20, 2018 12:30 PM	Contacts has been sync to his phone via Gmail.	Add Attachment
Yumin Chen	Feb 15, 2018 10:40 AM	Current Schedule Date: 2/20 10am.	Add Attachment
Yumin Chen	Feb 15, 2018 10:03 AM	Rescheduled on Tuesday 2/15 at 10am.	Add Attachment
Brighton Bohnenkamp	Feb 14, 2018 11:09 AM	Status changed from (2) Scheduled to (1) Pending	Add Attachment
Brighton Bohnenkamp	Feb 14, 2018 11:09 AM	Still having issues with contacts	Add Attachment
Kyle Arthenayake	Feb 14, 2018 09:56 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Kyle Arthenayake	Feb 14, 2018 09:56 AM	check back in	Add Attachment
Yumin Chen	Feb 13, 2018 01:11 PM	The old phone was dead and loss all contact info, but the guy backup the contact as excel sheet. So need convert and sync to new phone.	Add Attachment
Yumin Chen	Feb 13, 2018 01:08 PM	Try convert excel to outlook csv file so hotmail can import and sync to the phone.	Add Attachment
Megan Thibeault	Feb 13, 2018 08:51 AM	Task reassigned to Yumin Chen.	Add Attachment
Brighton Bohnenkamp	Feb 13, 2018 08:10 AM	Jim needs help downloading contacts on his computer	Add Attachment